Hong Kong Ombudsman Reports

Search and download Hong Kong Ombudsman reports from the generated reports table

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About this Archive

This webpage contains over 600 PDF reports and publications from the Hong Kong Office of The Ombudsman, published online between 1994 and May 2025. These documents are sourced from the Office's official website content, as preserved in the Internet Archive over the years. The files were originally archived using the Wayback Machine by Archive-It (for the Government Records Service of Hong Kong), Archive Team, Alexa Internet, Common Crawl, and others.

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The files have been organized and processed for OCR using artificial intelligence to facilitate searching. Users can also perform full-text searches within this archive's Pinpoint library. Google Boolean Search Operators can be used to refine searches for greater accuracy.

Please note that there may be omissions in the document library, and some file names may contain errors. We apologize for any inconvenience. Please visit this Github Repository to report errors or suggest additional documents.

Last updated: 20 June, 2025

Reports Table (645 reports)

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YearReport TypeCase ReferenceTitle (TC)Title (EN)Title (CN)OrganizationsCompleted On
招聘行政主任（財務）2025-04
2024/25Direct Investigation政府對建造業職業安全及健康的監管Government's Regulation of Occupational Safety and Health in Construction Industry政府对建造业职业安全及健康的监管Labour Department, Buildings Department, Development Bureau, Drainage Services Department, Electrical and Mechanical Services Department, Highways Department, Water Supplies Department, Civil Engineering and Development Department2025-03-31
2024/25Direct Investigation房屋署對公共屋邨的管理：違例泊車Housing Department's Management of Public Housing Estates: Illegal Parking房屋署对公共屋邨的管理:违例泊车Housing Department, Hong Kong Police Force, Hospital Authority2025-03-11
2024/25Direct Investigation當局收回、翻新及重新編配公屋單位的安排Government's Arrangements for Recovery, Refurbishment and Reallocation of Public Rental Housing Flats当局收回、翻新及重新编配公屋单位的安排Housing Department2025-02-18
2024/25Direct Investigation當局打擊濫用公屋資源的工作Government's Work in Combating Abuse of Public Housing Resources当局打击滥用公屋资源的工作Housing Department, Transport Department, Social Welfare Department, Immigration Department, Water Supplies Department2025-01-20
2024/25Investigation Report康樂及文化事務署就轄下某公園小食亭招標事宜Tender for operating light refreshment business at a park under Leisure and Cultural Services Department康乐及文化事务署就辖下某公园小食亭招标事宜Leisure and Cultural Services Department, Rating and Valuation Department2025-01
2024/25Investigation Report康樂及文化事務署轄下游泳池食肆招標事宜Tender for operating restaurant business at a swimming pool under Leisure and Cultural Services Department康乐及文化事务署就辖下某游泳池食肆招标事宜Leisure and Cultural Services Department2025-01
2024/25Direct Investigation政府提供辦理先人過世手續相關的公共服務Government's Provision of Public Services Relating to the After-death Arrangements政府提供办理先人过世手续相关的公共服务Food and Environmental Hygiene Department, Immigration Department, Department of Health, Hospital Authority2024-12-16
2024/25Direct Investigation康樂及文化事務署處理單車租賃服務營辦商的單車阻塞通道問題Leisure and Cultural Services Department's Handling of Obstructions to Passageways by Bicycles Owned by Operators of Bicycle Rental Services康乐及文化事务署处理单车租赁服务营办商的单车阻塞通道问题Leisure and Cultural Services Department2024-11-18
2024/25Direct Investigation規劃署和地政總署對土地違例發展的執管Enforcement by Planning Department and Lands Department against Unauthorised Land Developments规划署和地政总署对土地违例发展的执管Planning Department, Lands Department, Agriculture, Fisheries and Conservation Department2024-10-21
2024/25Reply Form for Lodging a Complaint2024-10
2024/25Investigation Report地政總署對違規佔用政府土地的執管行動地政总署对违规占用政府土地的执管行动Lands Department, 1823 Call Centre2024-10
2024/25Investigation Report運輸署對某渡輪服務營辦商發布訊息安排的處理运输署对某渡轮服务营办商发布讯息安排的处理Transport Department, 1823 Call Centre, Marine Department2024-10
2024/25Direct Investigation運輸署有關駕駛考試的安排Transport Department's Arrangements for Driving Tests运输署有关驾驶考试的安排Transport Department2024-09-02
2023/24Annual Report第三十六期年报2024-06-19
2024/25Investigation Report投訴食物環境衞生署延誤公布食物安全跟進檢測結果Food safety reports of Food and Environmental Hygiene Department食物环境卫生署的食物安全报告Food and Environmental Hygiene Department2024-06
2024/25Administrative Fees for Provision of Information2024-04
2024/25索取資料申請表格2024-04
2024/25申诉专员陈积志先生Development Bureau, Home Affairs Bureau, Home Affairs Department2024-04-01
2023/24Direct Investigation1823處理投訴及查詢的成效Effectiveness of 1823 in Handling Complaints and Enquiries1823 处理投诉及查询的成效1823 Call Centre, Home Affairs Bureau, Home Affairs Department, Hong Kong Police Force2024-03-05
2023/24Direct Investigation食物環境衞生署對持牌泳池的監管Regulation of Licensed Swimming Pools by Food and Environmental Hygiene Department食物环境卫生署对持牌泳池的监管Food and Environmental Hygiene Department, Leisure and Cultural Services Department2024-03-05
2023/24Code要求本署提供資料的行政收費2024-03
2023/24招聘高級調查主任、調查主任及助理調查主任2024-02
2023/24申诉专员公署简介Hong Kong Police Force, Independent Commission Against Corruption, Home Affairs Department, Post Office2024-01
2023/24Annual Report第三十六期年报撮要2024
2025/26Direct Investigation康樂及文化事務署轄下戶外遊樂和康體設施的保養與維修Repairs and Maintenance of Outdoor Recreational and Sports Facilities under Leisure and Cultural Services Department康乐及文化事务署辖下户外游乐和康体设施的保养与维修Leisure and Cultural Services Department, Development Bureau2023-12-12
2023/24Direct Investigation食物環境衞生署對以售賣機出售熱存 / 冷存食物及非預先包裝飲品的規管Food and Environmental Hygiene Department's Regulation over Sale of Food in Hot/Cold Holding and Non-prepackaged Beverages by Means of Vending Machine食物环境卫生署对以售卖机出售热存/冷存食物及非预先包装饮品的规管Food and Environmental Hygiene Department, Fire Services Department, Buildings Department2023-12-12
2022/23Code康樂及文化事務署拒絕提供公共圖書館下架或註銷的書籍資料Leisure and Cultural Services Department refusing to provide information of books removed from public library shelves or withdrawn拒绝提供公共图书馆下架及注销的书籍资料Leisure and Cultural Services Department, Hong Kong Police Force2023-11
2023/24Full Investigation運輸署推行「易通行」計劃及寄失「車輛貼」的事宜Implementation of HKeToll by Transport Department and loss of vehicle tags in post运输署推行「易通行」计划及寄失「车辆贴」的事宜Transport Department, 1823 Call Centre, Office of the Government Chief Information Officer, Home Affairs Department, Mass Transit Railway Corporation2023-10
2023/24Investigation Report接種新冠疫苗後嚴重異常事件的呈報機制Reporting of unexpected serious adverse events following immunisation with COVID-19 vaccines by Health Bureau, Department of Health and Hospital Authority就接种新冠疫苗后出现未能预见的严重异常事件的呈报机制Health Bureau, Department of Health, Hospital Authority, 1823 Call Centre2023-09-05
2023/24招聘行政主任（資訊科技）2023-09
2023/24Investigation Report食物環境衞生署及民政事務總署對某批發市場雜物阻街及噪音投訴的跟進Measures taken by Food and Environmental Hygiene Department and Home Affairs Department in handling complaints about obstruction and noise caused by a wholesale market食物环境卫生署及民政事务总署跟进处理批发市场杂物阻街及噪音投诉Food and Environmental Hygiene Department, Home Affairs Department, 1823 Call Centre, Hong Kong Police Force, Environmental Protection Department, Transport Department2023-09
2024/25Investigation Report房屋署就轄下某屋邨出租舖位的招標安排Housing Department's tendering arrangement for the lease of a shop in a housing estate房屋署就辖下某屋邨出租铺位的招标安排Housing Department, Hospital Authority2023-09
2023/24Direct Investigation長者社區照顧服務券試驗計劃Pilot Scheme on Community Care Service Voucher for the Elderly长者社区照顾服务券试验计划Social Welfare Department2023-08-14
2023/24Direct Investigation政府對新界豁免管制屋宇欠妥排污設施的執管Government's Enforcement against Defective Sewage Works of New Territories Exempted Houses政府对新界豁免管制屋宇欠妥排污设施的执管Environmental Protection Department, Food and Environmental Hygiene Department, Lands Department, Drainage Services Department, 1823 Call Centre2023-08-14
2023/24Code屋宇署未有妥善處理索取某大廈的歷史文件的要求Buildings Department failing to properly handle a request for historical documents of a building屋宇署未有妥善处理索取某大厦的历史文件的要求Buildings Department, Lands Department, Development Bureau2023-08-09
2023/24Full Investigation民政事務總署、政務司司長辦公室及1823未有妥善處理已褪色及破損的國旗及區旗的投訴Failure to handle properly a complaint about damaged and faded national flags and regional flags民政事务总署、政务司司长办公室及1823未有妥善处理已褪色及破损的国旗及区旗的投诉Home Affairs Department, Architectural Services Department, Environmental Unit (Hong Kong), 1823 Call Centre, Food and Environmental Hygiene Department, Buildings Department, Constitutional and Mainland Affairs Bureau, Hong Kong Police Force2023-08
2023/24Investigation Report衛生署錯誤地向一名抵港外籍家庭傭工發出強制檢測令及信件Department of Health mistakenly issuing a Compulsory Testing Order and letters to a foreign domestic helper arriving in Hong Kong卫生署错误地向一名抵港外籍家庭傭工发出强制检测令及信件Department of Health2023-08
2023/24Full Investigation運輸署對跨境私家車配額申請的審批Transport Department's handling of an application for cross-boundary private cars quota运输署对跨境私家车配额申请的审批Transport Department2023-07-20
2023/24Direct Investigation有關房屋署「長者住屋」及「改建一人單位」的安排Housing Department's Arrangements for Housing for Senior Citizens and Converted One-person Units房屋署「长者住屋」及「改建一人单位」的安排Housing Department, Hospital Authority, Social Welfare Department, Health Bureau2023-07-11
2023/24Direct Investigation有關政府土地上樹木投訴的處理Handling of complaints involving trees on Government land有关政府土地上树木投诉的处理Development Bureau, Agriculture, Fisheries and Conservation Department, Architectural Services Department, Civil Engineering and Development Department, Drainage Services Department, Home Affairs Department, Housing Department, Highways Department, Lands Department, Leisure and Cultural Services Department, Water Supplies Department, 1823 Call Centre2023-07-10
2023/24Full Investigation機電工程署重複要求供應商提交電氣產品的安全規格資料Electrical and Mechanical Services Department's repeated requests for a supplier's submission of information on electrical products regarding safety requirements机电工程署重复要求供应商提交电气产品的安全规格资料Electrical and Mechanical Services Department, 1823 Call Centre2023-06
2023/24Investigation Report衛生署對隔離令/紀錄的處理Department of Health's handling of request for Isolation Orders/Records卫生署对隔离令/纪录的处理1823 Call Centre, Department of Health, Hospital Authority, Home Affairs Department2023-05-18
2023/24提出投訴回條2023-05
2023/24Investigation Report環境保護署就兩間無牌經營的混凝土廠採取的執法行動Environmental Protection Department's enforcement actions against two concrete batching plants operating without a valid licence环境保护署就两间无牌经营的混凝土厂采取的执法行动Environmental Protection Department2023-05
2023/24Direct Investigation有關路旁殘疾人士專用泊車位的措施及使用情況Measures and Usage of On-street Parking Spaces Designated for People with Disabilities有关路旁残疾人士专用泊车位的措施及使用情况Transport Department, Department of Health, Hospital Authority, Hong Kong Police Force, Social Welfare Department2023-04-25
2023/24Direct Investigation教育局對智障兒童學校宿舍部的監管Education Bureau's Monitoring of Boarding Sections of Schools for Children with Intellectual Disabilities教育局对智障儿童学校宿舍部的监管Education Bureau, Social Welfare Department2023-04-25
2023/24Investigation Report運輸署處理考生因須遵從隔離令引致的駕駛考試延期申請Transport Department's handling of the application for postponing a driving test by a candidate under isolation orderTransport Department, Department of Health2023-04-12
2022/23Investigation Report前民政事務局終止互助委員會計劃的決定Decision to Terminate the Mutual Aid Committee Scheme by the Former Home Affairs Bureau香港申诉专员年报1823 Call Centre, Home Affairs Bureau, Home Affairs Department, Housing Department2023-04
2022/23Investigation Report就新冠病毒病康復人士在家人其後確診的檢疫及復課安排Quarantine and class resumption arrangements for COVID-19 recovered persons when their family members were subsequently tested positive新冠病毒病康复人士在家人其后确诊的检疫及复课安排Department of Health, Education Bureau, Social Welfare Department2023-04
2022/23申訴專員公署投訴程序簡介Employees Retraining Board, Housing Department, Hospital Authority, Audit Authority2023-04
2022/23Annual Report第三十五期年報撮要第三十五期年报撮要2023-03-31
2022/23Annual Report35th Annual Report2023-03-31
2022/23Code保安局拒絕提供社區隔離設施入住數據Security Bureau refusing to provide daily occupancy statistics of community isolation facilitiesSecurity Bureau, Department of Health2023-03-17
2022/23Investigation Report醫務衛生局及衛生署圍封強檢行動安排混亂Chaotic arrangements of Health Bureau and Department of Health in a 'restriction-testing declaration' operationHealth Bureau, Department of Health, Fire Services Department, Home Affairs Department, Environmental Protection Department, Housing Department, Hospital Authority, Office of the Government Chief Information Officer2023-03-14
2022/23Investigation Report衛生署就外籍家庭傭工最新入境檢疫及檢測要求的資訊發放工作Department of Health's Dissemination of Information on Latest Quarantine and Testing Requirements for Foreign Domestic HelpersDepartment of Health, Labour Department, Home Affairs Department, Hong Kong Police Force, Immigration Department2023-03-09
2022/23Investigation Report衛生署向感染2019冠狀病毒病人士發出隔離文件時有不足之處Department of Health's shortcomings in issuing isolation documents to COVID-19 infected personsDepartment of Health, Hospital Authority, Home Affairs Department, Office of the Government Chief Information Officer, Social Welfare Department, 1823 Call Centre2023-03
2022/23Investigation Report衛生署及政府資訊科技總監辦公室將市民「安心出行」應用程式誤轉為紅色二維碼Department of Health and Office of the Government Chief Information Officer mistakenly changing a member of the public's QR code in the “LeaveHomeSafe” mobile application to Red CodeDepartment of Health, Office of the Government Chief Information Officer, Hospital Authority, 1823 Call Centre, Health Bureau2023-03
2022/23Investigation Report食物環境衞生署就離島區骨灰安置所龕位申請發出先人身份證明的監管Food and Environmental Hygiene Department's monitoring of the issuance of certificates for columbarium niches in Islands DistrictFood and Environmental Hygiene Department, Home Affairs Department, Lands Department, 1823 Call Centre2023-03
2022/23Direct Investigation康樂及文化事務署公共圖書館電子書借閱服務E-book Lending Service of Public Libraries under Leisure and Cultural Services DepartmentLeisure and Cultural Services Department2023-03
2022/23Direct Investigation政府對貨物及雜物非法霸佔或阻礙街道的規管Government's Regulation of Illegal Occupation or Obstruction of Streets by Goods and Miscellaneous Articles政府对货物及杂物非法霸占或阻碍街道的规管1823 Call Centre, Environmental Protection Department, Food and Environmental Hygiene Department, Highways Department, Home Affairs Department, Lands Department, Hong Kong Police Force2023-02-14
2022/23Direct Investigation政府對新界豁免管制屋宇違例建築工程所採取的執管行動Government's Enforcement against Unauthorised Building Works in New Territories Exempted Houses政府对新界豁免管制屋宇违例建筑工程所采取的执管行动Buildings Department, Lands Department2023-02-13
2022/23Investigation Report運輸署處理居民巴士服務申請Transport Department's handling of applications for residents' serviceTransport Department, Mass Transit Railway Corporation, Highways Department, 1823 Call Centre, Transport and Housing Bureau2023-02-08
2022/23Investigation Report前食物及衞生局、民政事務總署及房屋署於圍封強檢期間上門為行動不便人士採樣的安排Door-to-door specimen collection for people with impaired mobility in a “restriction-testing declaration” operationFood and Health Bureau, Home Affairs Department, Housing Department2023-02
2022/23Investigation Report運輸署及郵政署在疫情期間派遞車輛登記續牌文件的安排Arrangements by Transport Department and Post Office for Delivery of renewed Vehicle Registration Document during the epidemicTransport Department, Post Office, 1823 Call Centre2023-02
2022/23Code政府新聞處拒絕提供受邀到現場採訪七一回歸慶祝活動的傳媒機構名單Information Services Department refusing to provide a list of media organisations invited to cover the July 1 Reunification Anniversary celebrations/festivitiesInformation Services Department2023-01-13
2022/23Investigation Report衛生署就確診人士同住家人的申報及簽發檢疫文件安排Department of Health's handling of the declaration and issuance of quarantine documents of a confirmed patient's household members卫生署就确诊人士的同住家人的申报及签发检疫文件安排Department of Health, 1823 Call Centre2023-01-11
2022/23Investigation Report房屋署對租戶違規加裝晾衣架的執管Housing Department's enforcement actions against unauthorised laundry racks installed by public housing tenants房屋署对租户违规加装晾衣架的执管Housing Department, Hospital Authority2023-01-06
2022/23Investigation Report民政事務總署、運輸署及地政總署對某露天公共運輸交匯處內違例停泊單車問題的處理Handling of illegally parked bicycles at an uncovered Public Transport Interchange by the Home Affairs Department, Transport Department and Lands DepartmentHome Affairs Department, Transport Department, Lands Department, Food and Environmental Hygiene Department, Hong Kong Police Force, 1823 Call Centre2023-01
2022/23Direct Investigation太平紳士巡視計劃下法定巡視的運作安排Operational Arrangements for Statutory Visits under Justices of the Peace Visit Programme太平绅士巡视计划下法定巡视的运作安排Judiciary Administration, Correctional Services Department, Immigration Department, Independent Commission Against Corruption, Hospital Authority, Social Welfare Department2023-01
2022/23申訴專員嘉許獎獲獎者名單1823 Call Centre, Audit Authority, Agriculture, Fisheries and Conservation Department, Buildings Department, Civil Engineering and Development Department, Department of Health, Drainage Services Department, Electrical and Mechanical Services Department, Environmental Protection Department, Fire Services Department, Food and Environmental Hygiene Department, Hospital Authority, Home Affairs Department, Highways Department, Immigration Department, Leisure and Cultural Services Department, Labour Department, Lands Department, Marine Department, Office of the Government Chief Information Officer, Post Office, Planning Department, Registration of Companies, Transport Department, Water Supplies Department2023
2022/23Investigation Report運輸署對居民巴士服務申請的審批Transport Department, Transport and Housing Bureau, Mass Transit Railway Corporation, Home Affairs Department2022-12
2022/23Full Investigation房屋局處理過渡性房屋的安排Housing Bureau's handling of transitional housing projectsHealth Bureau, Transport and Housing Bureau, Lands Department, Transport Department, Leisure and Cultural Services Department2022-12
2022/23Investigation Report機電工程署對電力安全舉報的處理Electrical and Mechanical Services Department's handling of a report of electrical unsafetyElectrical and Mechanical Services Department2022-12
2022/23Investigation Report處理公園露宿者聚集的情況Leisure and Cultural Services Department's handling of street sleepers gathered at a parkLeisure and Cultural Services Department, Social Welfare Department, Hong Kong Police Force2022-12
2022/23Code財經事務及庫務局拒絕提供有關未來基金轄下香港增長組合的資金配置資料Financial Services and the Treasury Bureau refusing to provide information on allocations of Hong Kong Growth Portfolio of Future FundFinancial Services and the Treasury Bureau2022-11-25
2022/23Investigation Report食物及衞生局向長者派發快速抗原測試套裝的安排Food and Health Bureau's arrangement for distribution of Rapid Antigen Test kits to the elderly1823 Call Centre, Department of Health, Food and Health Bureau, Hospital Authority, Home Affairs Department, Health Bureau, Social Welfare Department2022-11-15
2022/23私隱政策聲明Privacy Policy Statement私隐政策声明2022-11
2022/23Code公開資料政策Policy on Access to Information公开资料政策Constitutional and Mainland Affairs Bureau2022-11
2022/23Investigation Report郵政署和前食物及衛生局實施於指定郵政局申報非本地新冠疫苗接種紀錄的安排Post Office and Food and Health Bureau's implementation of declaration of non-local COVID-19 vaccination records at designated post offices邮政署和前食物及卫生局实施于指定邮政局申报非本地新冠疫苗接种纪录的安排调查报告Post Office, Food and Health Bureau, Health Bureau2022-11
2022/23Investigation Report康樂及文化事務署預訂體育場地新措施Leisure and Cultural Services Department's new measures for booking of sports venues康乐及文化事务署预订体育场地新措施Leisure and Cultural Services Department2022-11
2022/23Investigation Report僱員再培訓局課程申請表上填報「最高學歷」的指示及說明Employees Retraining Board's guidelines on and definition of the term “highest educational attainment” in the course application formEmployees Retraining Board2022-11
2022/23Investigation Report醫務衛生局處理違反《預防及控制疾病條例》的舉報Health Bureau's handling of a report of suspected contraventions of Prevention and Control of Disease Ordinance and subsidiary legislationHealth Bureau, Food and Health Bureau, Department of Health, Food and Environmental Hygiene Department, Home Affairs Department, Lands Department, Leisure and Cultural Services Department, Hong Kong Police Force2022-11
2022/23Full Investigation疫情期間1823與運輸署處理市民給該署的電郵之安排Arrangements by 1823 and Transport Department for handling public email during the epidemic1823 Call Centre, Transport Department, Food and Environmental Hygiene Department, Leisure and Cultural Services Department, Housing Department, Highways Department, Office of the Government Chief Information Officer, Department of Health2022-10-24
2022/23Investigation Report食物環境衞生署對無牌食肆的執管Food and Environmental Hygiene Department's enforcement actions against unlicensed restaurantsBuildings Department, Housing Department, Transport and Housing Bureau, Fire Services Department2022-10
2022/23Full Investigation衛生署對誤把某住宅大廈納入 2019 冠狀病毒病染疫名單的投訴之處理Department of Health's handling of a complaint about a residential building being mistakenly put on the list of buildings with infection cases of COVID-19卫生署对误把某住宅大厦纳入2019冠状病毒病染疫名单的投诉之处理Department of Health, 1823 Call Centre2022-09-16
2022/23Code規劃署拒絕提供某策略性研究的評估報告Planning Department refusing to provide assessment reports for a strategic study规划署拒绝提供某策略性研究的评估报告Planning Department2022-09-08
2022/23Full Investigation教育局於2019冠狀病毒病疫情期間恢復全日面授課堂的安排Education Bureau's arrangements for resumption of full-day face-to-face classes during the COVID-19 epidemic教育局于2019冠状病毒病疫情期间恢复全日面授课堂的安排Education Bureau2022-09
2022/23Direct Investigation船隻涉嫌違規經營街渡服務的問題Problem of Alleged Illegal Operation of Kaito Ferry Service船只涉嫌违规经营街渡服务的问题Transport Department, Marine Department, Hong Kong Police Force2022-09
2022/23Direct Investigation政府土地上棄置車輛的問題Problem of Abandoned Vehicles on Government Land政府土地上弃置车辆的问题Transport Department, Lands Department, Hong Kong Police Force, Highways Department, Home Affairs Department, Environmental Protection Department, 1823 Call Centre2022-08-30
2022/23Investigation Report屋宇署對強制驗樓計劃下修葺工程的監管Buildings Department's monitoring of repair works by consultant and contractor under the Mandatory Building Inspection Scheme屋宇署对顾问公司及承建商执行强制验楼计划下的修葺工程之监管Buildings Department2022-07
2022/23Code保安局及六個紀律部隊未能提供人員接受利益的統計數字Failing to provide statistics on disciplined services staff's acceptance of advantagesSecurity Bureau, Immigration Department, Correctional Services Department, Fire Services Department, Hong Kong Police Force, Independent Commission Against Corruption2022-06-24
2022/23Investigation Report運輸署對電單車學習駕駛執照申請的處理Transport Department's handling of an application for motor cycle learner's driving licence运输署对电单车学习驾驶执照申请的处理Transport Department2022-06
2022/23Direct Investigation食物環境衞生署執行防治鼠患工作成效Effectiveness of rodent prevention and control by Food and Environmental Hygiene Department食物环境卫生署执行防治鼠患工作成效Agriculture, Fisheries and Conservation Department, Buildings Department, Civil Engineering and Development Department, Correctional Services Department, Development Bureau, Department of Health, Drainage Services Department, Education Bureau, Electrical and Mechanical Services Department, Environmental Protection Department, Food and Environmental Hygiene Department, Government Logistics Department, Government Property Agency, Hospital Authority, Home Affairs Department, Housing Department, Highways Department, Immigration Department, Information Services Department, Labour Department, Leisure and Cultural Services Department, Lands Department, Marine Department, Social Welfare Department, Transport Department, Water Supplies Department2022-05-24
2022/23Code民政事務總署、運輸及房屋局和地政總署延誤回應要求Home Affairs Department, Transport and Housing Bureau and Lands Department being late in responding to a request民政事务总署、运输及房屋局和地政总署延误回应要求Home Affairs Department, Transport and Housing Bureau, Lands Department, 1823 Call Centre2022-05
2022/23Code教育局拒絕提供全港小學的退學人數及退學率Education Bureau's refusal to provide the number of dropouts and dropout rate of primary schools in Hong Kong教育局拒绝提供全港小学的退学人数及退学率Education Bureau2022-05
2022/23Direct Investigation民航處對滑翔傘活動的規管Civil Aviation Department's Regulation of Paragliding Activities民航处对滑翔伞活动的规管Hong Kong Police Force2022-05
2022/23Direct Investigation廢物分類回收桶的管理和成效Management and Effectiveness of Waste Separation Bins废物分类回收桶的管理和成效Environmental Protection Department, Food and Environmental Hygiene Department, Leisure and Cultural Services Department, Agriculture, Fisheries and Conservation Department, Housing Department2022-04-26
2022/23申訴專員公署服務簡介Office of The Ombudsman Leaflet申诉专员公署服务简介及投诉指引Hospital Authority, Employees Retraining Board, Audit Authority, Hong Kong Police Force, Independent Commission Against Corruption, Home Affairs Department2022-04
2022/23Investigation Report環境保護署、規劃署、地政總署及屋宇署對某塑膠回收場違規問題的執管Enforcement against the irregularities of a plastics recycling yard by Environmental Protection Department, Planning Department, Lands Department and Buildings Department对某塑胶回收场违规问题的执管调查Environmental Protection Department, Planning Department, Lands Department, Buildings Department, 1823 Call Centre2022-04
2021/22Annual Report第三十四期年報34th Annual Report第三十四期年报2022-03-31
2021/22Code運輸署處理申請車輛登記細節證明書的程序Transport Department's handling of a media organisation's enquiry about application procedures for Certificate of Particulars of Vehicle运输署处理新闻媒体就申请车辆登记细节证明书程序的查询Transport Department2022-03
2021/22Investigation Report運輸署就新聞媒體申請車輛登記細節證明書之處理Transport Department, Hong Kong Police Force2022-03
2021/22Investigation Report运输署就某新闻媒体申请车辆登记细节证明书之处理Transport Department, Hong Kong Police Force2022-03
2021/22Direct Investigation政府對外傭宿舍的規管Government's Regulation of Boarding Facilities for Foreign Domestic Helpers政府对外佣宿舍的规管Labour Department, Home Affairs Department, Immigration Department, Fire Services Department, Buildings Department, Planning Department, Social Welfare Department, Department of Health2022-02-15
2021/22Investigation Report食物環境衞生署沒有就小販牌照事宜提供宣誓或聲明服務Food and Environmental Hygiene Department's failure to provide oath-taking or declaration services for hawker licensing matters食物环境卫生署没有就小贩牌照事宜提供宣誓或声明服务1823 Call Centre, Architectural Services Department, Food and Environmental Hygiene Department, Home Affairs Department2022-01-20
2021/22Investigation Report衛生署及民眾安全服務處就某大型強制檢疫行動之處理Handling of a large-scale compulsory quarantine exercise by Department of Health and Civil Aid Service卫生署及民众安全服务处就某大型强制检疫行动之处理Department of Health, Food and Health Bureau, Home Affairs Department, Food and Environmental Hygiene Department, Office of the Government Chief Information Officer2022-01
2021/22List of Winners of The Ombudsman's Awards 2022 for Public Organisations申诉专员嘉许奖获奖者名单1823 Call Centre, Audit Authority, Agriculture, Fisheries and Conservation Department, Buildings Department, Civil Engineering and Development Department, Department of Health, Drainage Services Department, Electrical and Mechanical Services Department, Environmental Protection Department, Food and Environmental Hygiene Department, Fire Services Department, Hospital Authority, Home Affairs Department, Leisure and Cultural Services Department, Planning Department, Registration of Companies, Transport Department, Water Supplies Department, Immigration Department2022
2021/22Annual Report第三十四期年報撮要2022
2021/22Direct Investigation漁農自然護理署有關狗主責任的規管工作Regulatory Work on Dog Keepers' Obligations by Agriculture, Fisheries and Conservation Department渔农自然护理署有关狗主责任的规管工作Agriculture, Fisheries and Conservation Department2021-12-21
2021/22Direct Investigation政府對非法燃油轉注活動的規管Government's Control of Illicit Fuelling Activities政府对非法燃油转注活动的规管Fire Services Department, Hong Kong Police Force, Environmental Protection Department, Security Bureau, Transport Department2021-12-21
2021/22Investigation Report勞工及福利局及運輸署就公共交通票價優惠計劃分段收費的宣傳Publicity about minibus section fares under the Government Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities劳工及福利局和运输署就公共交通票价优惠计划分段收费的宣传Transport Department2021-12
2021/22Direct Investigation運輸署對駕駛執照申請人/持有人體格證明的要求Transport Department's Requirements for Physical Fitness Certification of Driving Licence Applicants/Holders运输署对驾驶执照申请人/持有人体格证明的要求Transport Department, Department of Health, Hong Kong Police Force2021-11-23
2021/22Investigation Report地政總署對拱篷佔用政府土地的處理Lands Department's handling of occupation of Government land by an arch canopy地政总署对拱篷占用政府土地的处理Lands Department, Highways Department, Buildings Department, 1823 Call Centre2021-11-18
2021/22Code食物環境衞生署拒絕提供天水圍公眾街市選址的可行性研究全文食物环境卫生署拒绝提供天水围公众街市选址的可行性研究全文Food and Environmental Hygiene Department, Food and Health Bureau, Mass Transit Railway Corporation2021-11-12
2021/22Investigation Report房屋署對「家有長者優先選樓計劃」申請的審批Housing Department's processing of applications for “Priority Scheme for Families with Elderly Members”房屋署对「家有长者优先选楼计划」申请的审批Housing Department, Hospital Authority2021-11
2021/22Investigation Report房屋署對申請繳交原有租金個案的審批房屋署对申请缴交原有租金个案的审批Housing Department, Hospital Authority2021-10
2021/22要求本署提供资料的行政收费2021-09-13
2021/22Code有關發展局拒絕提供古物古蹟辦事處就某構築物的評級的資料发展局拒绝提供古物古迹办事处就某构筑物的评级的资料Development Bureau, Auxiliary Medical Officer, Water Supplies Department2021-09
2021/22Code警務處拒絕提供警察福利基金等捐款資料香港警务处拒绝提供「警察福利基金」及两项信托基金的捐款资料Hong Kong Police Force2021-09
2021/22Code對索取「檢討香港電台管治及管理專責小組」成員名單的處理CEDB's handling of request for list of members of dedicated team for reviewing governance and management of Radio Television Hong Kong对索取「检讨香港电台管治及管理专责小组」成员名单的处理Commerce and Economic Development Bureau2021-08-24
2021/22Direct Investigation政府外聘傳譯服務安排Government's arrangements for engaging outside interpretation services政府外聘传译服务安排Architectural Services Department, Constitutional and Mainland Affairs Bureau, Correctional Services Department, Department of Health, Education Bureau, Environmental Protection Department, Employees Retraining Board, Food and Health Bureau, Hospital Authority, Home Affairs Department, Housing Department, Hong Kong Police Force, Independent Commission Against Corruption, Immigration Department, Judiciary Administration, Labour Department, Office of the Government Chief Information Officer, Planning Department, Security Bureau, Social Welfare Department, Transport Department2021-07-20
2021/22Investigation Report就店舖及固定小販攤檔違例擴展營業範圍及街道堆積發泡膠箱問題的處理就店铺及固定小贩摊档违例扩展营业范围及街道堆积发泡胶箱问题的处理Food and Environmental Hygiene Department, Hong Kong Police Force, Home Affairs Department, Environmental Protection Department2021-07
2021/22Direct Investigation食物環境衛生署執行防蚊和滅蚊工作成效Effectiveness of Mosquito Prevention and Control by Food and Environmental Hygiene Department食物环境卫生署执行防蚊和灭蚊工作成效Food and Environmental Hygiene Department2021-07
2021/22Direct Investigation政府對新界豁免管制屋宇違例建築工程所採取的執管行動Government's enforcement against unauthorised building works in New Territories Exempted HousesBuildings Department, Lands Department2021-06-29
2021/22Investigation Report教育局處理有關放棄修讀宗教科的投訴Education Bureau's handling of a complaint about withdrawal from religious study教育局处理有关放弃修读宗教科的投诉Education Bureau2021-06
2021/22Code衛生署拒絕披露轄下兩個科學委員會及政府防疫專家顧問對政府採購2019冠狀病毒病疫苗的投票結果及意見Department of Health's refusal to disclose voting results and advice on COVID-19 vaccine procurement卫生署拒绝披露辖下两个科学委员会及政府防疫专家顾问对政府采购 2019 冠状病毒病疫苗的投票结果及意见Department of Health2021-06
2021/22Investigation Report食物環境衛生署對街市攤檔阻塞通道問題執管不力Ineffective enforcement of Food and Environmental Hygiene Department against obstruction of passageways by a market stall食物环境卫生署对街市摊档阻塞通道问题执管不力Food and Environmental Hygiene Department2021-06
2020/21Annual Report第三十三期年報33th Annual Report2021-05-14
2021/22OmbudsNews二○二一/二二報告年度第一期二○二一/二二報告年度第一期Electrical and Mechanical Services Department, Food and Environmental Hygiene Department, Architectural Services Department2021-05-13
2021/22Direct Investigation食物環境衛生署及建築署對公廁的管理和維修Management and Repair of Public Toilets by Food and Environmental Hygiene Department and Architectural Services Department食物环境卫生署及建筑署对公厕的管理和维修Food and Environmental Hygiene Department, Electrical and Mechanical Services Department2021-05-11
2021/22Investigation Report地政總署批准某短期租約租戶長年續租一幅政府土地以儲存危險品Lands Department's continual renewal of a short-term tenancy of a Government Land for dangerous goods storage地政总署批准某短期租约租户长年续租一幅政府土地以储存危险品Lands Department, Planning Department, Environmental Protection Department2021-05
2021/22Direct Investigation升降機及自動梯的監管機制Regulatory Regime for Lifts and Escalators升降机及自动梯的监管机制Electrical and Mechanical Services Department, Development Bureau2021-05
2021/22Investigation Report民政事務局召開非政府機構社區發展論壇的安排Home Affairs Bureau's arrangements for convening the NGO Forum on Community Development民政事务局召开非政府机构社区发展论坛的安排Home Affairs Bureau, Social Welfare Department, Home Affairs Department2021-04
2021/22Code警務處拒絕提供防疫規例定額罰款通知書資料香港警务处拒绝提供有关定额罚款通知书的资料Hong Kong Police Force, Food and Environmental Hygiene Department, Housing Department2021-04
2020/21Direct Investigation政府對私人樓宇污水渠錯誤接駁至雨水收集系統問題的處理Government's Handling of Misconnection of Private Building Sewers to Stormwater Collection System政府对私人楼宇污水渠错误接驳至雨水收集系统问题的处理Environmental Protection Department, Buildings Department, Drainage Services Department, Home Affairs Department2021-03-29
2020/21Code選舉事務處未能提供選民登記數字Registration and Electoral Office failing to provide statistics on registered electors选举事务处未能提供选民登记数字Registration and Electoral Office2021-03-24
2020/21Direct Investigation政府監管私營醫療機構提供疫苗機制Government's Mechanism for Monitoring Vaccines Provided by Private Healthcare Facilities政府监管私营医疗机构提供疫苗机制Food and Health Bureau, Department of Health2021-03-02
2020/21Investigation Report地政總署對佔用政府土地個案的處理地政总署对占用政府土地个案的处理Lands Department, 1823 Call Centre2021-03
2020/21Investigation Report食物環境衞生署、地政總署及路政署就行人路擺放的建築物料／拆建物料的處理Handling of on-pavement construction materials/demolition materials by Food and Environmental Hygiene Department, Lands Department and Highways Department食物环境卫生署、地政总署及路政署处理行人路摆放建筑物料及拆建物料Food and Environmental Hygiene Department, Lands Department, Highways Department, 1823 Call Centre, Transport Department, Hong Kong Police Force2021-01
2020/21Investigation Report消防處及勞工處制訂及公布有關危險品車輛的指引Drawing up and publishing guidelines on dangerous goods vehicles by Fire Services Department and Labour Department消防处及劳工处制订及公布有关危险品车辆的指引Fire Services Department, Labour Department, Electrical and Mechanical Services Department2021-01
2020/21Annual Report33th Annual Report Summary第三十三期年报撮要2021
2020/21公职人员奖得奖者的获奖经历和感受Environmental Protection Department, Highways Department, Hospital Authority2021
2020/21公職人員獎得獎者的獲獎經歷和感受Environmental Protection Department, Highways Department, Hospital Authority2021
2020/21Investigation Report入境處處理報章記者申請翻查結婚紀錄及索取證書副本Immigration Department's handling of a request by newspaper journalists for search of marriage records入境处就某报章记者申请翻查香港结婚纪录及索取核证副本之处理Immigration Department2020-12-18
2020/21Direct Investigation滲水投訴調查聯合辦事處處理滲水舉報的成效Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports渗水投诉调查联合办事处处理渗水举报的成效Food and Environmental Hygiene Department, Buildings Department, Water Supplies Department, Home Affairs Department2020-12-17
2020/21Direct Investigation有關CSI口罩的生產、分發、點存和使用安排Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks有关CSI口罩的生产、分发、点存和使用安排Correctional Services Department, Government Logistics Department, Food and Environmental Hygiene Department, Registration and Electoral Office, Electrical and Mechanical Services Department, Financial Services and the Treasury Bureau, Independent Commission Against Corruption, Hospital Authority2020-12-17
2020/21Investigation Report食物環境衞生署沒有解決店舖違例擴展營業範圍引致的阻街問題食物环境卫生署没有解决店铺违例扩展营业范围引致的阻街问题Food and Environmental Hygiene Department, Hong Kong Police Force, Fire Services Department, Home Affairs Department2020-12
2020/21Direct Investigation食物環境衞生署對外判街道潔淨服務的監管Monitoring of Outsourced Street Cleansing Services by the Food and Environmental Hygiene Department食物环境卫生署对外判街道洁净服务的监管Food and Environmental Hygiene Department2020-10-29
2020/21Direct Investigation房屋署公共屋邨遊樂及健體設施的保養與維修Maintenance and Repair of Play and Fitness Equipment in Public Rental Housing Estates Managed by Housing Department房屋署公共屋邨游乐及健体设施的保养与维修Hospital Authority, Housing Department2020-10-29
2020/21Investigation Report食物環境衛生署和地政總署就紙皮回收鐵籠佔用公眾地方的規管Regulating cages of carton recycler occupying public places by Food and Environmental Hygiene Department and Lands Department食物环境卫生署和地政总署就纸皮回收铁笼占用公众地方的规管Food and Environmental Hygiene Department, Lands Department, Hong Kong Police Force, Environmental Protection Department, Home Affairs Department2020-09
2020/21Code政府物流服務署拒絕提供分配個人防護裝備的資料Government Logistics Department refused to provide information about distribution of Personal Protection Equipment between 2017 and 2019有关政府物流服务署拒绝提供分配个人防护装备资料的调查报告Government Logistics Department, Correctional Services Department, Financial Services and the Treasury Bureau2020-09
2020/21Code社會福利署拒絕提供某安老院的機構名額宿位數目Social Welfare Department refused to provide the number of “places of agency quota" of a residential care home for the elderly社会福利署拒绝提供某安老院的「机构名额宿位」数目Social Welfare Department2020-08-18
2020/21Code懲教署拒絕提供出售口罩予非政府組織的資料Correctional Services Department refused to provide information about sale of its manufactured masks to non-governmental organisations between 2017 and 2019惩教署拒绝提供出售口罩至非政府组织的资料Correctional Services Department2020-08
2020/21Investigation Report食物及衛生局和發展局就興建檢疫中心委聘承建商的程序Procedures of Food and Health Bureau and Development Bureau for engaging contractors to build a quarantine centre兴建检疫中心委聘承建商的程序Food and Health Bureau, Development Bureau, Civil Engineering and Development Department2020-07-13
2020/21Direct Investigation私家醫院低收費病床的使用Utilisation of Low-charge Hospital Beds in Private Hospitals私家医院低收费病床的使用Food and Health Bureau, Department of Health, Hospital Authority2020-07-09
2020/21Direct Investigation康樂及文化事務署規管公眾泳池公眾授泳活動Leisure and Cultural Services Department's Regulation of Public Coaching Activities at Public Swimming Pools公众泳池公众授泳活动的规管Leisure and Cultural Services Department2020-07-09
2020/21Direct Investigation康樂及文化事務署公眾泳池泳線分配及監管機制Leisure and Cultural Services Department's Allocation of Swimming Lanes in Public Swimming Pools and Its Monitoring Mechanism康乐及文化事务署公众泳池泳线分配及监管机制Leisure and Cultural Services Department, Independent Commission Against Corruption, Home Affairs Bureau, Social Welfare Department2020-07-07
2020/21Investigation Report郵政署因應冠狀病毒疫情以平郵方式發運空郵郵件Conveyance of air mail by surface route by Post Office due to the coronavirus pandemic邮政署因应冠状病毒疫情以平邮方式发运空邮邮件Post Office2020-07
2020/21Code警務處拒絕披露催淚彈及顏色液體成份和牌子Hong Kong Police Force's refusal to disclose the composition and brands of tear gas rounds used and coloured solution sprayed by specialised crowd management vehicles警务处拒绝披露催泪弹及颜色水成份和牌子Hong Kong Police Force2020-06
2020/21Investigation Report漁農自然護理署對野豬滋擾的處理Handling of wild pig nuisance by Agriculture, Fisheries and Conservation Department渔农自然护理署对野猪滋扰的处理Agriculture, Fisheries and Conservation Department, Food and Environmental Hygiene Department2020-06
2020/21Code香港警務處拒絕披露在 2014 至 2019年期間採購催淚彈的費用及詳情香港警务处拒绝披露采购催泪弹的费用及详情Hong Kong Police Force2020-06
2020/21Investigation Report入境處處理翻查結婚及出生登記紀錄的申請入境处处理查阅结婚及出生登记纪录申请的调查Immigration Department2020-06
2020/21Code保安局拒絕披露就《刑事事宜相互法律協助條例》和《逃犯條例》修訂建議所接獲書面意見的資料Security Bureau refusal to disclose information on proposed amendments to Mutual Legal Assistance and Fugitive Offenders Ordinances保安局拒绝披露政府就《刑事事宜相互法律协助条例》和《逃犯条例》修订建议所接到的书面意见的有关资料Security Bureau2020-06
2020/21Investigation Report投訴發展局未有負起保育某些文物的責任Complaint against Development Bureau for failing to assume responsibility for preserving some heritage items投诉发展局未有负起保育某些文物的责任Development Bureau, Auxiliary Medical Officer, Leisure and Cultural Services Department, Lands Department2020-05-25
2020/21Investigation Report對水務署的投訴：某屋苑食水水質異常事件Water Supplies Department handling of drinking water quality anomaly in a housing estate对水务署的投诉：某屋苑食水水质异常事件Water Supplies Department2020-05
2020/21Code香港警務處拒絕提供《警察通例》所有章節的標題Refusal by Hong Kong Police Force to provide headings of all chapters in Police General Orders警务处拒绝提供《警察通例》所有章节的标题Hong Kong Police Force2020-05
2020/21Investigation Report運輸署車輛登記細節證明書申請程序不足之處Inadequacy in Transport Department's Procedures for Vehicle Particulars Certificate Applications运输署车辆登记细节证明书申请程序不足之处Transport Department, Hong Kong Police Force2020-05
2020/21Investigation Report機場管理局就保障旅客權益採取的機場管理及應變措施Airport Authority's airport management and contingency measures taken to safeguard interests of passengers机场管理局就保障旅客权益采取的机场管理及应变措施Audit Authority, Hong Kong Police Force, Immigration Department2020-04
2020/21Investigation Report機場管理局對保障旅客安全採取的措施机场管理局对保障旅客安全采取的措施Audit Authority, Hong Kong Police Force, Immigration Department2020-04
2020/21Investigation Report漁農自然護理署處理有關警犬在催淚煙現場執勤的舉報Agriculture, Fisheries and Conservation Department's handling of a report on police officers' alleged violation of Prevention of Cruelty to Animals Ordinance by sending a police dog to the scene where tear gas was used渔农自然护理署处理有关警犬在催泪烟现场执勤的举报Agriculture, Fisheries and Conservation Department, Hong Kong Police Force, 1823 Call Centre2020-04
2020/21Investigation Report社會福利署對護老中心的投訴的處理Handling by Social Welfare Department of a complaint against a residential care home for the elderly社会福利署对护老中心的投诉的处理Social Welfare Department2020-04
2019/20Investigation Report食物環境衞生署和地政總署就有行李箱長期佔用單車停泊位問題的處理Handling of prolonged occupation of a bicycle parking space by a suitcase食物环境卫生署和地政总署就有行李箱长期占用单车停泊位问题的处理Food and Environmental Hygiene Department, Lands Department, Home Affairs Department, Water Supplies Department, 1823 Call Centre, Transport Department, Hong Kong Police Force2020-03
2019/20Investigation Report對公眾地方上未經許可展示或張貼的招貼及塗鴉的處理Handling by Food and Health Bureau, Food and Environmental Hygiene Department, Lands Department and Highways Department of unauthorised display and affixing of bills and graffiti in public places食物及卫生局、食物环境卫生署、地政总署及路政署处理公众地方未经许可招贴及涂鸦Food and Health Bureau, Food and Environmental Hygiene Department, Lands Department, Highways Department, Hong Kong Police Force, Transport Department, Housing Department, Leisure and Cultural Services Department, Home Affairs Department2020-03
2019/20Investigation Report地政總署就一份象徵式租金短期租約的處理The handling by Lands Department of a short-term tenancy at nominal rent地政总署就一份象征式租金短期租约的处理Lands Department, Home Affairs Department, Food and Environmental Hygiene Department, Environmental Protection Department2020-03
2019/20Code香港警務處拒絕披露曾參與某些行動的警務人員之姓名及編號警务处拒绝披露曾参与某些行动的警务人员姓名及编号Hong Kong Police Force2020-03
2019/20Code香港警務處拒絕提供採購和銷毀催淚彈/催淚煙的資料警务处拒绝提供采购和销毁催泪弹及催泪烟的资料Hong Kong Police Force2020-03
2019/20Direct Investigation閒置天橋和「斷橋」的問題The Issue of Idle Flyovers and “Bridges to nowhere”闲置天桥和「断桥」的问题Transport Department, Highways Department, Civil Engineering and Development Department2020-03
2019/20Code發展局拒絕提供兩項活化歷史建築物項目的租賃協議Development Bureau refused to provide tenancy agreements for two revitalisation projects of historic buildings发展局拒绝提供两项活化历史建筑物项目的租赁协议Development Bureau2020-02-19
2019/20Direct Investigation核實綜合社會保障援助及公共福利金申請人及受助/受惠人出入境記錄的機制Mechanisms for Verifying Travel Records of Comprehensive Social Security Assistance/Social Security Allowance Applicants and Recipients核实综合社会保障援助及公共福利金申请人及受助人出入境记录的机制Social Welfare Department, Immigration Department2020-01-21
2019/20Direct Investigation教育局審批直接資助計劃學校和私立學校調整學費及私立學校收取其他費用的機制Education Bureau's Mechanisms for Approving Applications for School Fee Revision by Direct Subsidy Scheme/Private Schools and Collection of Other Charges by Private Schools教育局审批直接资助计划学校和私立学校调整学费及私立学校收取其他费用的机制Education Bureau2020-01-14
2019/20Direct Investigation地政總署對私人商場內的公共行人通道及公共室內廣場被用作商業用途的執管Lands Department's Enforcement against Commercial Use of Public Pedestrian Passages and Public Atria in Private Malls地政总署对私人商场内的公共行人通道及公共室内广场被用作商业用途的执管Lands Department, Food and Environmental Hygiene Department2020-01-14
2019/20Investigation Report房屋署兩度發出選樓通知書Housing Department Issued Flat Selection Notification Twice Under Different Schemes房屋署两度发出「选楼通知书」Housing Department, Hospital Authority2020-01
2019/20Investigation Report房屋署未有在「租者置其屋計劃」售前告知單位喉管位置Housing Department failing to inform complainant about pipework location under the Tenants Purchase Scheme房屋署未告知租置计划单位喉管位置及售前维修事宜Housing Department, Hospital Authority2020-01
2019/20Investigation Report食環署未妥善處理路邊洗車衛生問題的投訴Complaint against FEHD for failing to handle hygiene problems from roadside car washing shops食物环境卫生署没有妥善处理洗车服务公司在路边洗车构成的卫生问题的投诉Food and Environmental Hygiene Department, Environmental Protection Department, Hong Kong Police Force2019-12-17
2019/20Direct Investigation房屋署轄下議員辦事處的編配機制Allocation Mechanism of Ward Offices under Housing Department房屋署辖下议员办事处的编配机制Housing Department2019-12-12
2019/20Direct Investigation康樂及文化事務署於土地註冊處存放公眾遊樂場地圖則的安排Leisure and Cultural Services Department's Arrangements for Depositing Layout Plans of Public Pleasure Grounds in Land Registry康乐及文化事务署于土地注册处存放公众游乐场地图则的安排Leisure and Cultural Services Department, Department of Health, Lands Department2019-12-12
2019/20Code司法機構政務處拒絕提供三名法官就任時作出司法宣誓日期及為其監誓人員的姓名Judiciary Administrator refusing to provide information about the dates of taking the Judicial Oath for assuming office of three judges and names of the officers administering their oath司法机构政务处拒绝提供三名法官就任时作出司法宣誓日期及为其监誓人员的姓名Judiciary Administration2019-12
2019/20Direct Investigation房屋署及社會福利署就獨居公屋租戶服刑的通報機制及安排Notification Mechanism and Arrangements of Housing Department and Social Welfare Department for Imprisoned Singleton Public Rental Housing Tenants房屋署及社会福利署就独居公屋租户服刑的通报机制及安排Housing Department, Social Welfare Department, Correctional Services Department, Hospital Authority2019-11-14
2019/20Code屋宇署拒絕提供有關廢水管破損調查報告及資料的投訴Complaint against Buildings Department for refusing to provide information on defective waste water pipes屋宇署拒绝提供废水管破损调查报告及相关资料的投诉Buildings Department, Financial Services and the Treasury Bureau2019-11-05
2019/20Investigation Report滲水投訴調查辦事處多次不當處理查詢和要求Mishandling query and request repeatedly by The Joint Office for Investigation of Water Seepage Complaints渗水投诉调查办事处多次不当处理查询和要求Food and Environmental Hygiene Department, Buildings Department2019-11
2019/20Investigation Report懲教署於在囚人士涉嫌違紀時未有使用攝錄器材以蒐集證據惩教署于在囚人士涉嫌违纪时未有使用摄录器材以搜集证据Correctional Services Department2019-11
2019/20Direct Investigation政府對電動私家車配套設施的規劃及安排Government's Planning and Arrangements for Ancillary Facilities for Electric Private Vehicles政府对电动私家车配套设施的规划及安排Environmental Protection Department, Transport Department, Government Property Agency, Hospital Authority2019-10-22
2019/20Direct Investigation有關辨識和通報懷疑虐待兒童個案的機制Mechanism for Identifying and Reporting Suspected Child Abuse Cases有关辨识和通报怀疑虐待儿童个案的机制Social Welfare Department, Education Bureau, Hong Kong Police Force2019-10-22
2019/20Investigation Report對醫院管理局的投訴 長洲醫院的配藥安排Dispensing arrangements at St. John Hospital对医院管理局的投诉：长洲医院的配药安排Hospital Authority2019-10
2019/20Code有關土木工程拓展署延誤提供及過度遮蓋交通運輸影響評估報告的投訴Complaint of delay and excessive masking in providing a report on traffic and transport impact assessment对土木工程拓展署延误提供及过度遮盖交通运输评估报告的投诉Civil Engineering and Development Department, Development Bureau, Transport and Housing Bureau, Transport Department, Highways Department, Planning Department, Audit Authority2019-09-23
2019/20Investigation Report有關消防處輕易批准迷你倉營運商延期消除火警危險及不公布仍未合規的迷你倉名單的投訴有关消防处轻易批准迷你仓营运商延期消除火警危险及不公布仍未合规的迷你仓名单的投诉Fire Services Department2019-09
2019/20Investigation ReportComplaint against the Fire Services Department's handling of fire hazards in mini-storage premisesFire Services Department, Buildings Department2019-09
2019/20Direct Investigation屋宇署「強制驗窗計劃」的執行Buildings Department's Implementation of Mandatory Window Inspection Scheme屋宇署「强制验窗计划」的执行Buildings Department2019-08-14
2019/20Investigation Report衛生署及社會福利署遺漏把領取「綜援」的殘疾人士組別納入「疫苗接種計劃」Omission by Department of Health and Social Welfare Department to include persons with disabilities receiving Comprehensive Social Security Assistance as an eligible group under the Vaccination Schemes卫生署及社会福利署遗漏把领取综援的残疾人士组别纳入疫苗接种计划Department of Health, Social Welfare Department, Food and Health Bureau2019-08
2019/20Code運輸署拒絕提供三條新專營巴士路線營辦商的遴選名單及結果运输署拒绝提供三条新专营巴士路线营办商的遴选名单及结果Transport Department2019-08
2019/20Investigation Report漁農自然護理署及醫院管理局就市民被狗隻咬傷的事件處理不當Complaint against Agriculture, Fisheries and Conservation Department and Hospital Authority for improper handling of a dog biting incident渔农自然护理署及医院管理局就市民被狗只咬伤的事件处理不当Agriculture, Fisheries and Conservation Department, Hospital Authority2019-07
2019/20Investigation Report對教育局的投訴：延誤驗配助聽器Complaint against Education Bureau for delay in provision of hearing aid fitting services对教育局延误验配助听器的投诉调查Education Bureau, Department of Health, Hospital Authority, Government Logistics Department, Food and Health Bureau2019-06
2019/20Full Investigation漁農自然護理署處理泰國來港狗隻Handling by Agriculture, Fisheries and Conservation Department of a dog arriving in Hong Kong from Thailand渔农自然护理署就一只泰国来港狗只的处理Agriculture, Fisheries and Conservation Department, 1823 Call Centre, Food and Health Bureau2019-06
2019/20Code通訊事務管理局辦公室拒絕提供其電話熱線語音系統的服務選項列表Complaint against Office of the Communications Authority for refusing to provide the service options menus of its telephone hotline voice system通讯事务管理局办公室拒绝提供其电话热线语音系统的服务选项列表Office of the Communications Authority2019-05-29
2019/20Direct Investigation食物環境衞生署對外判街道潔淨服務的監管及政府對公廁的管理Food and Environmental Hygiene Department2019-05-15
2019/20Investigation Report有關消防處就迷你倉訂立無理規定的投訴Complaint about imposition of unreasonable requirements for compliance by the mini-storage industry有关消防处就迷你仓订立无理规定的投诉Fire Services Department2019-05
2019/20Biography of The Ombudsman, Winnie Chiu Wai-yin申诉专员赵慧贤女士Hong Kong Police Force2019-04-01
2019/20Investigation Report就某新界村屋地址郵遞服務中斷而對郵政署及差餉物業估價署的投訴Complaints against the Post Office and Rating and Valuation Department for Discontinuation of Postal Service to an Address in a Village in the New Territories邮政署及差饷物业估价署中断村屋邮递服务Post Office, Rating and Valuation Department, Home Affairs Department2019-04
2018/19Annual Report31th Annual Report Summary第三十一期年报撮要2019-03-31
2018/19Annual Report第三十一期年報31th Annual Report第三十一期年报2019-03-31
2018/19Code社會福利署拒絕提供對某安老院的會計審核記錄社会福利署拒绝提供对某安老院的会计审核记录Social Welfare Department2019-03-14
2018/19OmbudsNews二○一八/一九報告年度第五期Issue No. 5 of Reporting Year 2018/19二○一八/一九報告年度第五期Department of Health, Education Bureau, Hospital Authority, Marine Department, Lands Department, Hong Kong Police Force2019-03-12
2018/19Direct Investigation政府當局對學童心理健康評估的跟進機制Government's Follow-up Mechanism Regarding Psychological Health Assessment of School Children政府当局对学童心理健康评估的跟进机制Department of Health, Education Bureau, Hospital Authority2019-03
2018/19Direct Investigation海事處就私人船隻的繫泊安排Marine Department's Arrangements for Private Vessel Moorings海事处就私人船只的系泊安排Marine Department, Lands Department, Hong Kong Police Force2019-03
2018/19Direct Investigation政府對非華語學生的支援Government's support for non-Chinese speaking students政府对非华语学生的支持Education Bureau, Home Affairs Department, Department of Health, Social Welfare Department2019-02-15
2018/19Code地政總署拒絕披露「不反對通知書」資料Complaint against Lands Department for refusing to disclose premium and administration fee for change of land use waiver地政总署拒绝披露「不反对通知书」豁免申请相关资料Lands Department2019-02-08
2018/19Code運輸署拒絕提供私家車及輕型貨車在指定車輛測試中心進行車輛檢驗的實務守則TD refused to provide the Code of Practice for the examination of private cars and light goods vehicles at designated car testing centres运输署拒绝提供私家车及轻型货车在指定车辆测试中心进行车辆检验的实务守则Transport Department2019-02
2018/19Direct Investigation政府對香港大學鄧志昂樓前兩棵樹的處理Government's handling of two trees in front of Tang Chi Ngong Building of University of Hong Kong政府对香港大学邓志昂楼前两棵树的处理Lands Department, Development Bureau, Home Affairs Department, Transport Department, Hong Kong Police Force2019-02
2018/19Code康樂及文化事務署拒絕提供由某體育總會提交的調查報告及調查委員會的成員名單Leisure and Cultural Services Department refusal to provide investigation report submitted by a sports association and list of investigation panel members康乐及文化事务署拒绝提供由某体育总会提交的调查报告及调查委员会的成员名单Leisure and Cultural Services Department2019-01
2018/19OmbudsNews二○一八/一九報告年度第四期Issue No. 4 of Reporting Year 2018/19二○一八/一九報告年度第四期Social Welfare Department, Food and Health Bureau, Department of Health, Hong Kong Police Force, Food and Environmental Hygiene Department2018-12-13
2018/19Direct Investigation政府對未註冊中成藥產品的規管Government's Regulation of Proprietary Chinese Medicine政府对未注册中成药产品的规管Food and Health Bureau, Department of Health, Food and Environmental Hygiene Department2018-12-10
2018/19Direct Investigation社會福利署對安老院服務的監管社会福利署对安老院服务的监管Social Welfare Department, Hong Kong Police Force2018-12
2018/19Code懲教署未有適時向A先生提供多項與他投訴懲教署有關的資料CSD failed to provide Mr A with various items of information related to his complaints against CSD in a timely manner惩教署未有适时向A先生提供多项与他投诉惩教署有关的资料Correctional Services Department2018-12
2018/19Direct Investigation對在「認可殯葬區」外非法殯葬的規管Regulation of Illegal Burials outside "Permitted Burial Grounds"民政事务总署及地政总署对在「认可殡葬区」外非法殡葬的规管Home Affairs Department, Lands Department, Food and Environmental Hygiene Department2018-11-12
2018/19OmbudsNewsIssue No. 3 of Reporting Year 2018/19Housing Department, Transport Department, Hong Kong Police Force, Highways Department, Electrical and Mechanical Services Department, Audit Authority, Mass Transit Railway Corporation2018-10-18
2018/19Investigation Report運輸署就青嶼幹線實施雙向收費的安排欠妥善導致大塞車的投訴运输署就青屿干线实施双向收费的安排欠妥善导致大塞车的投诉Audit Authority, Electrical and Mechanical Services Department, Hong Kong Police Force, Highways Department, Mass Transit Railway Corporation, Transport Department2018-10
2018/19Direct Investigation房屋署就公共屋邨閒置空間的使用安排Housing Department's Arrangement for Using Idle Spaces in Public Housing Estates房屋署就公共屋村闲置空间的使用安排Housing Department2018-10
2018/19Code廉署拒絕提供與職員投訴相關的文件ICAC refused to provide documents related to complaints against its officers廉政公署拒绝提供有关职员投诉的文件Independent Commission Against Corruption2018-09
2018/19OmbudsNews二○一八/一九報告年度第二期Issue No. 2 of Reporting Year 2018/19二○一八/一九報告年度第二期Food and Environmental Hygiene Department, Rating and Valuation Department2018-08-30
2018/19Direct Investigation食物環境衛生署對街市攤檔的租務管理食物环境卫生署对街市摊档的租务管理Food and Environmental Hygiene Department, Hospital Authority, Architectural Services Department2018-08-24
2018/19Direct Investigation食物環境衞生署對街市攤檔的規管食物环境卫生署对街市摊档的规管Food and Environmental Hygiene Department2018-08
2018/19Code民政總署拒絕提供《鄉事委員會選舉範則》的完整版本及各鄉事委員會的《組織章程》Refusal by Home Affairs Department to provide unabridged Model Rules for Rural Committee Elections and the Constitutions of all Rural Committees民政总署拒绝提供《乡事委员会选举范则》的完整版本及各乡事委员会的《组织章程》Home Affairs Department2018-07
2018/19Code地政總署拒絕提供寮屋巡查記錄LandsD refused to provide squatter inspection records地政总署拒绝提供寮屋巡查记录Lands Department2018-07
2018/19Direct Investigation入境事務處對逾期未辦理出生登記個案的跟進Immigration Department's Mechanism for Following up Cases of Unregistered Birth入境事务处对逾期未办理出生登记个案的跟进Immigration Department, Hospital Authority, Social Welfare Department, Department of Health, Hong Kong Police Force2018-06-11
2018/19Code環保署拒絕提供一個外判工程項目成本的分項數字EPD refused to provide a breakdown of the cost of an outsourced project环保署拒绝提供一个外判工程项目成本的分项数字Environmental Protection Department2018-06
2018/19OmbudsNews二○一八/一九報告年度第一期二○一八/一九報告年度第一期1823 Call Centre, Buildings Department, Food and Environmental Hygiene Department, Home Affairs Department, Highways Department, Labour Department, Water Supplies Department2018-04-17
2018/19Investigation Report有關路政署及勞工處處理政府基建工程吊運安全措施不足的投訴Handling of a Complaint by Highways Department and Labour Department about Inadequate Safety Measures for Lifting Operations in a Government Infrastructure Project路政署及劳工处处理政府基建工程吊运安全措施不足的投诉Highways Department, Labour Department, 1823 Call Centre2018-04-17
2018/19Direct Investigation政府部門如何處理冷氣機滴水問題Government Departments’ Handling of the Problem of Air-conditioner Dripping政府部门如何处理冷气机滴水问题Water Supplies Department, Food and Environmental Hygiene Department, Buildings Department, Highways Department, Labour Department2018-04-17
2018/19Code社署拒絕提供綜援手冊及延誤回應索取資料要求SWD refusal to provide CSSA Manual and delay in responding to information request社署拒绝提供综援计划手册及延误回应索取资料要求Social Welfare Department2018-04
2017/18Annual Report30th Annual Report2018-03-31
2017/18Code康文署拒絕提供某公共圖書館的閉路電視錄像LCSD refused to provide CCTV footage of a public library康文署拒绝提供某公共图书馆的闭路电视录像Leisure and Cultural Services Department2018-03
2017/18Direct Investigation水務署對政府水管的修護和危機處理Water Supplies Department's Maintenance of Government Water Mains and Risk Management水务署对政府水管的修护和危机处理Water Supplies Department2018-03
2017/18OmbudsNews二○一七/一八報告年度第五期Issue No. 5 of Reporting Year 2017/18二○一七/一八報告年度第五期Audit Authority, Education Bureau, Food and Environmental Hygiene Department, Housing Department, Leisure and Cultural Services Department, Lands Department, Social Welfare Department, Transport Department, Water Supplies Department2018-02-01
2017/18OmbudsNews二○一七/一八報告年度第四期二○一七/一八報告年度第四期Department of Health, Environmental Protection Department, Food and Environmental Hygiene Department, Food and Health Bureau, Housing Department, Leisure and Cultural Services Department, Planning Department2018-02-01
2017/18Code懲教署拒絕提供有關懲教院所職員使用不必要武力的投訴的資料CSD refused to provide information on complaints about use of unnecessary force by officers of its correctional institutions惩教署拒绝提供有关惩教院所职员使用不必要武力的投诉的资料Correctional Services Department2018-01
2017/18Direct Investigation食物及衛生局及衛生署處理違例吸煙的機制Mechanism of the Food and Health Bureau and the Department of Health for Handling Smoking Offences食物及卫生局及卫生署处理违例吸烟的机制Food and Health Bureau, Department of Health, Food and Environmental Hygiene Department, Leisure and Cultural Services Department, Housing Department2018-01
2017/18Direct Investigation政府對私人土地傾倒建築廢物及堆填活動的規管Government's Control over Fly-tipping of Construction Waste and Landfilling Activities on Private Land政府对私人土地倾倒建筑废物及堆填活动的规管Environmental Protection Department, Planning Department, Health Bureau, Lands Department2018-01
2017/18Direct Investigation社會福利署為有或懷疑有精神健康問題的人士、其家人/照顧者及鄰居所提供的支援服務Social Welfare Department's Support Services for Persons with or Suspected to Have Mental Health Problems and Their Families/Carers and Neighbours社会福利署为有或怀疑有精神健康问题的人士、其家人/照顾者及邻居所提供的支援服务Social Welfare Department, Hospital Authority2017-12
2017/18Investigation Report社會福利署及房屋署處理公屋調遷申請的投訴Handling of an Application for Housing Transfer by Social Welfare Department and Housing Department社会福利署及房屋署处理公屋调迁申请的投诉Social Welfare Department, Housing Department2017-11-13
2017/18OmbudsNews二○一七/一八報告年度第三期Issue No. 3 of Reporting Year 2017/18二○一七/一八報告年度第三期Food and Environmental Hygiene Department, Government Logistics Department, Social Welfare Department, Housing Department2017-11-13
2017/18Direct Investigation食物環境衛生署對進口蔬果安全的監控制度Food and Environmental Hygiene Department's System of Safety Control for Imported Fruits and Vegetables食物环境卫生署对进口蔬果安全的监控制度Food and Environmental Hygiene Department, Government Logistics Department2017-11-13
2017/18Direct Investigation運輸署對長期被圍封及閒置道路的處理Transport Department's Handling of a Road Section Enclosed and Left Idle for Prolonged Period运输署对长期被围封及闲置道路的处理Transport Department, Housing Department, Highways Department2017-10-31
2017/18OmbudsNewsIssue No. 2 of Reporting Year 2017/18Lands Department, Leisure and Cultural Services Department2017-09-12
2017/18OmbudsNews二○一七/一八報告年度第二期Lands Department, Leisure and Cultural Services Department2017-09-12
2017/18Direct Investigation地政總署對某違規村屋的管制行動Lands Department's Enforcement against a Village House with Irregularities地政总署对某违规村屋的管制行动Lands Department2017-09-12
2017/18Direct Investigation康樂及文化事務署採購和註銷圖書館資料的準則和程序Leisure and Cultural Services Department's Criteria and Procedures for Procuring and Withdrawing Library Materials康乐及文化事务署采购和注销图书馆资料的准则和程序Leisure and Cultural Services Department2017-08-31
2017/18Direct Investigation食物環境衛生署發出「食物安全命令」後公布商號名單與否的決定準則Food and Environmental Hygiene Department's criteria for publicising list of traders involved after issuing Food Safety Order食物环境卫生署发出「食物安全命令」后公布商号名单与否的决定准则Food and Environmental Hygiene Department2017-06-28
2017/18Direct Investigation房屋署及水務署就公共屋邨公共地方和空置單位的水費交收安排Arrangement between Housing Department and Water Supplies Department regarding payment of water charges for common areas and vacant units in public housing estates房屋署及水务署就公共屋村公共地方和空置单位的水费交收安排Housing Department, Water Supplies Department2017-06-28
2017/18OmbudsNews二○一七/一八報告年度第一期二○一七/一八報告年度第一期Food and Environmental Hygiene Department, Fire Services Department, Housing Department, Lands Department2017-05-11
2017/18Direct Investigation政府對工廠食堂的規管Government's Regulation of Factory Canteens政府对工厂食堂的规管Food and Environmental Hygiene Department, Lands Department, Fire Services Department2017-05-11
2017/18Direct Investigation香港機場管理局簽發機場禁區通行證的機制Hong Kong Airport Authority's Mechanism for Issuing Airport Restricted Area Permits香港机场管理局签发机场禁区通行证的机制Audit Authority2017-04-20
2017/18Code選舉處拒絕向投訴人提供二○一六年立法會選舉的統計資料Refusal by REO to provide statistics of the 2016 Legislative Council Election选举处拒绝向投诉人提供二○一六年立法会选举的统计资料Registration and Electoral Office2017-04
2016/17Direct Investigation政府對為行動困難人士提供「特別交通服務」的監管政府对为行动困难人士提供「特别交通服务」的监管Transport Department, Social Welfare Department, Education Bureau, Hong Kong Police Force, Hospital Authority2017-03-09
2016/17OmbudsNewsIssue No. 4 of Reporting Year 2016/17二○一六/一七報告年度第四期Education Bureau, Judiciary Administration, Hong Kong Police Force, Transport Department, Social Welfare Department, Hospital Authority2017-03-09
2016/17Direct Investigation政府對為行動困難人士提供「特別交通服務」的監管Government Regulation of Special Transport Services to Persons with Mobility Difficulties政府对为行动困难人士提供「特别交通服务」的监管Transport Department, Social Welfare Department, Education Bureau, Hong Kong Police Force, Hospital Authority2017-03-09
2016/17Direct Investigation教育局對提供非本地高等及專業教育課程的機構之監管Education Bureau's Regulation of Institutions Offering Non-local Higher and Professional Education Courses教育局对提供非本地高等及专业教育课程的机构之监管Education Bureau, Hong Kong Police Force, Judiciary Administration2017-03-09
2016/17Code康文署拒絕披露海濱長廊管理協議全文LCSD's refusal to disclose deed for management of a waterfront promenade康文署拒绝披露海滨长廊管理协议Leisure and Cultural Services Department2017-03
2016/17Direct Investigation房屋署對公屋租戶在單位內進行違規改動的跟進機制Housing Department's Mechanism for Taking Follow-up Action against Unauthorised Alterations by Public Housing Tenants房屋署对公屋租户在单位内进行违规改动的跟进机制Housing Department, Social Welfare Department2017-03
2016/17Direct Investigation公共屋邨展示宣傳品的安排Arrangements on Display of Publicity Materials in Public Housing Estates公共屋邨展示宣传品的安排Housing Department2017-01-19
2016/17Code房屋署拒絕向租戶提供該署轄下工廠大廈內其他租戶的租金資料HD refused to provide a tenant with rental information relating to other tenants in its factory estate房屋署拒绝向租户提供该署辖下工厂大厦内其他租户的租金资料Housing Department, Hospital Authority2017-01
2016/17Annual Report第二十九期年報撮要29th Annual Report Summary2017
2016/17Investigation Report有關屋宇署就清拆命令之跟進欠妥善的投訴Buildings Department2016-12-19
2016/17OmbudsNews二○一六/一七報告年度第三期Issue No. 3 of Reporting Year 2016/17二○一六/一七報告年度第三期Education Bureau, Buildings Department2016-12-19
2016/17Investigation ReportComplaints against Buildings Department for Defective Follow-up Actions on Removal Orders有关屋宇署就清拆命令之跟进欠妥善的投诉调查报告Buildings Department2016-12
2016/17Code康文署沒有提供驗樹報告LCSD failed to provide tree inspection report康文署没有提供验树报告Leisure and Cultural Services Department, Development Bureau2016-12
2016/17OmbudsNews二○一六/一七報告年度第二期二○一六/一七報告年度第二期Lands Department, Leisure and Cultural Services Department2016-09-13
2016/17Direct Investigation康樂及文化事務署公眾泳池/泳灘因救生員不足而須臨時關閉的問題Temporary Closure of Public Swimming Pools/Beaches under the Leisure and Cultural Services Department Due to Shortage of Lifeguards康乐及文化事务署公众泳池/泳滩因救生员不足而须临时关闭的问题Leisure and Cultural Services Department, Department of Health, Hospital Authority, 1823 Call Centre2016-09-13
2016/17Direct Investigation地政總署就非法佔用政府土地及違反地契條款的個案之規範化制度Lands Department's System of Regularisation of Illegal Occupation of Government Land and Breach of Lease Conditions地政总署就非法占用政府土地及违反地契条款的个案之规范化制度Lands Department2016-09-13
2016/17Direct Investigation政府就公營骨灰龕供應不足的跟進Government's Follow-up Actions Regarding Insufficient Provision of Public Columbarium Niches政府就公营骨灰龛供应不足的跟进Food and Health Bureau, Civil Engineering and Development Department2016-06-28
2016/17Direct Investigation海事處對海上事故調查報告所作建議的跟進機制海事处对海上事故调查报告所作建议的跟进机制Marine Department2016-06-14
2016/17Direct Investigation政府的樹木管理制度及工作Government's Tree Management Regime and Practices政府的树木管理制度及工作Development Bureau, Lands Department, Leisure and Cultural Services Department2016-06-14
2016/17Direct Investigation政府對於般咸道四棵石牆樹的處理政府对于般咸道四棵石墙树的处理Highways Department, Development Bureau, Home Affairs Department, Civil Engineering and Development Department2016-06-14
2016/17Direct InvestigationGovernment's Handling of Four Stonewall Trees along Bonham Road海事处跟进机制、政府树木管理制度及般咸道石墙树处理Civil Engineering and Development Department, Development Bureau, Home Affairs Department, Highways Department, Leisure and Cultural Services Department, Lands Department, Marine Department2016-06-14
2016/17Code涉及《公開資料守則》的個案統計數字涉及《公开资料守则》的个案统计数字2016-04-20
2015/16Direct Investigation政府執行《消防安全(建築物條例)》的問題Problems Relating to Enforcement of Fire Safety (Buildings) Ordinance执行《消防安全(建筑物)条例》的问题Fire Services Department, Buildings Department, Home Affairs Department2016-03-23
2015/16Direct Investigation民政事務總署對社區會堂/社區中心設施租用的管理Home Affairs Department's Management of Booking and Use of Facilities of Community Halls and Community Centres民政事务总署对社区会堂/社区中心设施租用的管理Home Affairs Department, Social Welfare Department2016-03-23
2015/16Code政制及內地事務局拒絕提供政府就二○一五年政改方案與各政治團體及立法會議員會面的記錄和詳情Refusal by CMAB to provide records and details on the 2015 political reform package政制及内地事务局拒绝提供政府就二〇一五年政改方案与各政治团体及立法会议员会面的记录和详情Constitutional and Mainland Affairs Bureau2016-02
2015/16Code康樂及文化事務署拒絕提供其驗樹報告LCSD refused to release its tree inspection reports康乐及文化事务署拒绝提供其验树报告Leisure and Cultural Services Department2016-02
2015/16OmbudsNews二○一五/一六報告年度第四期Issue No. 4 of Reporting Year 2015/16二○一五/一六報告年度第四期Environmental Protection Department, Transport Department, Food and Environmental Hygiene Department, Electrical and Mechanical Services Department, Government Logistics Department, Agriculture, Fisheries and Conservation Department2016-01-28
2015/16OmbudsNews二○一五/一六報告年度第五期Issue No. 5 of Reporting Year 2015/16二○一五/一六報告年度第五期Buildings Department, Education Bureau, Electrical and Mechanical Services Department, Food and Environmental Hygiene Department, Fire Services Department, Housing Department, Rating and Valuation Department, Water Supplies Department2016-01-28
2015/16Direct Investigation政府實施汽油及石油氣車輛廢氣排放新管制措施的安排Government's Implementation of Strengthened Control of Exhaust Emissions from Petrol and LPG Vehicles政府实施汽油及石油气车辆废气排放新管制措施的安排Environmental Protection Department, Transport Department, Electrical and Mechanical Services Department2016-01
2015/16Investigation Report有關食物環境衛生署不當處理食物安全投訴的調查Complaints against Food and Environmental Hygiene Department for Improper Handling of Food Safety Complaints有关食物环境卫生署不当处理食物安全投诉的调查Food and Environmental Hygiene Department, Government Logistics Department, Agriculture, Fisheries and Conservation Department2016-01
2015/16OmbudsNews二○一五/一六報告年度第三期Issue No. 3 of Reporting Year 2015/16Housing Department, Home Affairs Department, Lands Department, Food and Environmental Hygiene Department, Agriculture, Fisheries and Conservation Department, Water Supplies Department2015-12-10
2015/16Direct Investigation政府對「認可殯葬區」的管理政府对「认可殡葬区」的管理Home Affairs Department, Lands Department, Food and Environmental Hygiene Department, Agriculture, Fisheries and Conservation Department, Water Supplies Department, Home Affairs Bureau, Development Bureau2015-12-10
2015/16Direct Investigation公屋輪候時間的計算方法及資訊發放Method of Calculation of Waiting Time for Public Rental Housing and Release of Information公屋轮候时间的计算方法及信息发放Housing Department2015-12
2015/16Direct Investigation公屋轮候时间的计算方法及信息发放Housing Department, Hospital Authority2015-12
2015/16Direct Investigation政府對認可殯葬區的管理Management of Permitted Burial Grounds政府对认可殡葬区的管理Home Affairs Department, Lands Department, Food and Environmental Hygiene Department, Agriculture, Fisheries and Conservation Department, Water Supplies Department, Planning Department2015-11
2015/16Code房屋署拒絕向A先生提供轄下商場的管理維修及閉路電視記錄Refusal of request for management and maintenance records and CCTV footage of an estate shopping mall房屋署拒绝向A先生提供辖下商场的管理维修及闭路电视记录Housing Department, Hospital Authority2015-11
2015/16Code地政總署拒絕向A先生提供某位曾就該署的建議表達意見的人士的個人資料Refusal to provide personal data of an individual who expressed an opinion on a Department's proposal地政总署拒绝向A先生提供某位曾就该署的建议表达意见的人士的个人资料Lands Department2015-11
2015/16Investigation Report懲教署在給A先生的病歷資料中刪去了醫護人員的姓名CSD erased the names of health care personnel from the medical records provided to Mr A惩教署在给A先生的病历资料中删去了医护人员的姓名Correctional Services Department2015-10
2015/16Code海事處拒絕向A先生披露紀律評審小組成員的名單MD refused to provide Mr A with the list of members of its Disciplinary Panel海事处拒绝向A先生披露纪律评审小组成员的名单Marine Department2015-09
2015/16Investigation Report有關食物環境衛生署延誤收集食物樣本進行化驗的投訴有关食物环境卫生署延误收集食物样本进行化验的投诉Food and Environmental Hygiene Department, Department of Health, 1823 Call Centre2015-09
2015/16OmbudsNews二○一五/一六報告年度第二期Water Supplies Department, Lands Department, Fire Services Department, Home Affairs Department2015-08-20
2015/16Direct Investigation政府對新界村屋的消防安全措施的規管Regulation of Fire Safety Measures for New Territories Exempted Houses政府对新界村屋的消防安全措施的规管Lands Department, Fire Services Department2015-08
2015/16Code政府產業署拒絕提供物業管理公司就噪音投訴撰寫的調查報告Refusal to provide investigation report regarding a noise nuisance complaint政府产业署拒绝提供关于噪音滋扰投诉的完整调查报告Government Property Agency2015-08
2015/16Direct Investigation水務署處理私人水管滲漏的機制水务署处理私人水管渗漏的机制Water Supplies Department, Home Affairs Department2015-08
2015/16OmbudsNews二○一五/一六報告年度第一期Issue No. 1 of Reporting Year 2015/16二○一五/一六報告年度第一期Rating and Valuation Department, Home Affairs Department, Electrical and Mechanical Services Department, Fire Services Department, Environmental Protection Department, Labour Department2015-05-28
2015/16Direct Investigation差餉物業估價署對樓宇標示門牌號數的規管差饷物业估价署对楼宇标示门牌号数的规管Rating and Valuation Department, Home Affairs Department, Post Office, Buildings Department, Lands Department, Fire Services Department, Water Supplies Department, Hong Kong Police Force2015-05-28
2014/15Annual Report第二十七期年報27th Annual Report2015-05-15
2015/16Direct Investigation差餉物業估價署對樓宇標示門牌號數的規管Rating and Valuation Department's regulation of display of building numbers差饷物业估价署对楼宇标示门牌号数的规管Rating and Valuation Department, Home Affairs Department2015-05
2015/16Direct Investigation環保雪種的安全規管Safety Regulation of Eco-friendly Refrigerants环保雪种的安全规管Environmental Protection Department, Electrical and Mechanical Services Department, Fire Services Department, Labour Department2015-05
2014/15Direct Investigation「免入息審查貸款計劃」之審批申請及追討欠款程序Procedures for Approval of Loan Applications and Recovery of Debts under the Non-means-tested Loan Scheme免入息审查贷款计划之审批申请及追讨欠款程序Education Bureau, Hong Kong Police Force, Independent Commission Against Corruption2015-03-24
2014/15Direct Investigation教育局拒絕提供教師註冊資料的問題Education Bureau's Non-disclosure of Teachers' Registration Status教育局拒绝提供教师注册数据的问题Education Bureau2015-03-24
2014/15OmbudsNews二○一四/一五報告年度第五期二○一四/一五報告年度第五期Education Bureau2015-03-24
2014/15Code食衞局拒絕提供更新食物內除害劑殘餘規例的會議資料Food and Health Bureau's refusal to provide information on its meeting with the State General Administration of Quality Supervision, Inspection and Quarantine regarding pesticide residues in food食卫局拒绝提供有关更新食物内除害剂残余规例的会议资料Food and Health Bureau2015-02
2014/15OmbudsNews二○一四/一五報告年度第三期Issue No. 3 of Reporting Year 2014/15二○一四/一五報告年度第三期Housing Department, Transport and Housing Bureau, Hospital Authority, Audit Authority2015-01-27
2014/15OmbudsNews二○一四/一五報告年度第四期二○一四/一五報告年度第四期Transport Department, Buildings Department, Hospital Authority2015-01-27
2014/15Investigation Report機場管理局不當處理有關閉路電視系統的查詢Complaint against Airport Authority for Mishandling Enquiries about CCTV System机场管理局不当处理有关闭路电视系统的查询Audit Authority, Hong Kong Police Force2015-01
2014/15Code保安局轄下禁毒處拒絕提供驗毒助康復計劃民意調查資料Security Bureau's refusal to provide information on opinion polls for RESCUE Drug Testing Scheme保安局禁毒处拒绝提供验毒助康复计划民意调查资料Security Bureau2015-01
2014/15Direct Investigation對公營房屋現有租戶資助資格的審查和監察機制Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing对公营房屋现有租户居住资格的审查和监察机制Housing Department, Transport and Housing Bureau2015-01
2014/15Investigation Report水務署及地政總署拒絕接收及維修政府道路範圍內的水務設施Complaint against Water Supplies Department and Lands Department for Refusal to Take over and Maintain Waterworks in Government Road Areas水务署及地政总署拒绝接收及维修政府道路范围内的水务设施Water Supplies Department, Lands Department2014-10-13
2014/15Direct Investigation政府對旅館業的規管Government's Regulation of Guesthouses政府对旅馆业的规管Home Affairs Department, Food and Environmental Hygiene Department, Water Supplies Department, Lands Department, Buildings Department, Fire Services Department2014-10-13
2014/15Investigation Report食物環境衛生署配售新骨灰龕位安排失當的投訴Complaint against Food and Environmental Hygiene Department for Improper Arrangements in Allocating Columbarium Niches食物环境卫生署配售新骨灰坛位安排失当的投诉Food and Environmental Hygiene Department2014-10
2014/15OmbudsNews二○一四/一五報告年度第一期二○一四/一五報告年度第一期Food and Environmental Hygiene Department, Lands Department, Buildings Department, Home Affairs Bureau, Home Affairs Department, Development Bureau, Hospital Authority2014-06-26
2014/15Direct Investigation政府當局對店舖阻街的規管及執法行動Regulatory Measures and Enforcement Actions against Street Obstruction by Shops政府当局对店铺阻街的规管及执法行动Food and Environmental Hygiene Department, Lands Department, Buildings Department, Home Affairs Department, Development Bureau2014-06-26
2014/15Direct Investigation醫院管理局管理及提供病歷的機制Management and Release of Patient Records by Hospital Authority医院管理局管理及提供病历的机制Hospital Authority2014-06-26
2013/14Annual Report26th Annual Report Summary2014-06
2014/15Code教育局拒絕透露巡查涉嫌無牌補習社單位的日期Refusal to disclose inspection dates of suspected unlicensed tutorial centre教育局拒绝透露巡查涉嫌无牌补习社单位的日期Education Bureau2014-05
2013/14Annual Report26th Annual Report2014-03-31
2013/14OmbudsNews申诉专员公署二〇一三/-四报告年度第四期Constitutional and Mainland Affairs Bureau, Independent Commission Against Corruption, Judiciary Administration2014-03-20
2013/14Direct Investigation香港的公開資料制度The Access to Information Regime in Hong Kong香港的公开资料制度Constitutional and Mainland Affairs Bureau, Lands Department, Environmental Protection Department, Food and Environmental Hygiene Department, Buildings Department, Home Affairs Department, Labour Department2014-03-17
2013/14Direct Investigation香港的公共檔案管理Public Records Management in Hong Kong香港的公共档案管理Judiciary Administration, Immigration Department, Buildings Department, Leisure and Cultural Services Department, Hospital Authority, Food and Health Bureau, Education Bureau, Audit Authority, Marine Department2014-03-17
2013/14OmbudsNewsIssue No. 3 of Reporting Year 2013/14Buildings Department, Transport Department2014-01-23
2013/14Direct Investigation對專營巴士行車班次的監察機制Mechanism of Transport Department for Monitoring the Frequencies of Franchised Bus Services对专营巴士行车班次的监察机制Transport Department, Hong Kong Police Force, 1823 Call Centre2014-01-23
2013/14Direct Investigation屋宇署處理涉及知名人士的僭建個案之「特別程序」Special Procedures of Buildings Department for Handling Unauthorised Building Works Cases Involving Celebrities屋宇署处理涉及知名人士的僭建个案之「特别程序」Buildings Department2014-01-17
2013/14Direct Investigation審研政府對「認可殯葬區」的管理Home Affairs Department, Lands Department, Agriculture, Fisheries and Conservation Department, Food and Environmental Hygiene Department, Water Supplies Department2014-01-14
2013/14Code渠務署拒絕向A先生提供路陷事件的調查報告DSD refusal to provide investigation report on a case of road subsidence渠务署拒绝向A先生提供路陷事件的调查报告Drainage Services Department2013-12
2013/14Investigation Report運輸署處理的士投訴的機制运输署处理的士投诉的机制Transport Department, Hong Kong Police Force2013-10-24
2013/14OmbudsNewsIssue No. 2 of Reporting Year 2013/14Food and Environmental Hygiene Department, Department of Health, Transport Department, Hong Kong Police Force2013-10-24
2013/14Direct Investigation政府當局對店舖售賣冰鮮肉類的規管Regulation of Sale of Chilled Meat政府当局对店铺售卖冰鲜肉类的规管Food and Environmental Hygiene Department, Department of Health2013-10-24
2013/14Direct Investigation政府當局如何監管不受法定規管的醫護專業Control of Healthcare Professions Not Subject to Statutory Regulation政府当局如何监管不受法定规管的医护专业Department of Health, Food and Health Bureau2013-10-18
2012/13Annual Report第二十五期年報撮要25th Annual Report Summary2013-06
2013/14OmbudsNews二○一三/一四報告年度第一期Agriculture, Fisheries and Conservation Department, Food and Environmental Hygiene Department, Home Affairs Department, Hong Kong Police Force, Highways Department, Lands Department, Transport Department2013-05-09
2013/14Investigation Report有關地政總署拖延採取執行土地契約條款行動的投訴Lands Department for Delay in Taking Lease Enforcement ActionsLands Department2013-05
2013/14Investigation Report有關漁農自然護理署、運輸署及路政署沒有妥善執行禁止車輛在公眾假期駛入郊野公園的規定Failure to Implement Properly the Restriction on Vehicular Entry into a Country Park on General Holidays有关渔农自然护理署、运输署及路政署没有妥善执行禁止车辆在公众假期驶入郊野公园的规定Agriculture, Fisheries and Conservation Department, Transport Department, Highways Department, Hong Kong Police Force2013-05
2012/13Direct Investigation政府當局對食肆違例擴展營業範圍的規管及執法行動Regulatory Measures and Enforcement Actions against Illegal Extension of Business Area by RestaurantsFood and Environmental Hygiene Department, Lands Department, Home Affairs Department, Fire Services Department2013-03-28
2012/13Direct Investigation房屋署追討未償還按揭貸款Recovery of Mortgage Default DebtsHousing Department, Hospital Authority, Immigration Department, Transport Department, Social Welfare Department2013-03-20
2012/13OmbudsNews二○一二/一三報告年度第三期Fire Services Department, Hospital Authority, Social Welfare Department, Transport Department, Lands Department, Home Affairs Department, Food and Environmental Hygiene Department, Hong Kong Police Force2013-01-10
2012/13Investigation Report申報有关运输署、地政总署及民政事务总署没有妥善处理非法占用政府土地的投诉Transport Department, Lands Department, Home Affairs Department, Food and Environmental Hygiene Department, Hong Kong Police Force2013-01-02
2012/13Investigation Report社會福利署不合理地計算綜援受助人的入息Conveyance of Patients by Ambulance, Assessment of CSSA Recipients' Income, and Unlawful Occupation of Government LandSocial Welfare Department, Housing Department2013-01
2012/13Investigation ReportSelected Complaint Investigation Report SummariesSocial Welfare Department, Housing Department, Transport Department, Lands Department, Home Affairs Department, Food and Environmental Hygiene Department, Hong Kong Police Force2013-01
2012/13Direct Investigation救護車載送傷病者往「屬區醫院」Fire Services Department, Hospital Authority2013-01-01
2012/13Investigation ReportUnlawful Occupation of Government LandTransport Department, Lands Department, Home Affairs Department2013-01
2012/13Investigation Report運輸署、地政總署及民政事務總署沒有妥善處理非法佔用政府土地的投訴Transport Department, Lands Department, Home Affairs Department, Food and Environmental Hygiene Department, Hong Kong Police Force2013-01
2012/13Direct Investigation救護車載送傷病者往「屬區醫院」Fire Services Department, Hospital Authority2012-12-21
2012/13Direct Investigation康樂及文化事務署體育設施的預訂和使用及「私人遊樂場地契約」政策之執行Investigations into Booking of LCSD Sports Facilities and Policy on Private Recreational Leases康乐及文化事务署体育设施的预订和使用及「私人游乐场地契约」政策之执行Leisure and Cultural Services Department, Home Affairs Bureau, Social Welfare Department, Education Bureau2012-09-19
2012/13Direct Investigation「私人遊樂場地契約」政策之執行Administration of Government Policy on Private Recreational LeasesHome Affairs Bureau, Education Bureau, Social Welfare Department, Leisure and Cultural Services Department2012-09-02
2012/13Direct Investigation康樂及文化事務署體育設施的預訂和使用Booking and Use of Sports Facilities of Leisure and Cultural Services DepartmentLeisure and Cultural Services Department, Home Affairs Bureau, Hong Kong Police Force2012-09
2012/13Direct Investigation象徵式租金短期租約、臨時關閉停車位及違規攤檔問題調查摘要Buildings Department, Food and Environmental Hygiene Department, Highways Department, Lands Department, Transport Department2012-05-31
2012/13OmbudsNewsIssue No. 1 of Reporting Year 2012/13Lands Department, Transport Department, Highways Department, Hong Kong Police Force, Food and Environmental Hygiene Department, Buildings Department, Development Bureau2012-05-31
2012/13Direct Investigation象徵式租金短期租約Granting of Short Term Tenancies at Nominal RentLands Department2012-05-01
2012/13Investigation Report有關三個政府部門未能解決違規攤檔問題的投訴Complaint against Three Government Departments for Failing to Curb the Unauthorised Activities of a Hawker StallFood and Environmental Hygiene Department, Lands Department, Buildings Department, Development Bureau2012-05-01
2011/12Direct Investigation當局對私營安老院的監管機制Mechanism for Monitoring of Private Residential Care Homes for the ElderlySocial Welfare Department2012-03-23
2011/12OmbudsNews二○一一/一二報告年度第三期Education Bureau, Social Welfare Department, Lands Department, Buildings Department, Food and Environmental Hygiene Department, Agriculture, Fisheries and Conservation Department, Leisure and Cultural Services Department2012-02-23
2011/12Investigation Report漁農自然護理署沒有妥善履行職責處理流浪貓滋擾問題Agriculture, Fisheries and Conservation Department, Food and Environmental Hygiene Department, Leisure and Cultural Services Department2012-02-02
2011/12Investigation Report有關「政府物業」上違建物的投訴Complaint about an Unauthorised Structure on Government PropertyBuildings Department, Food and Environmental Hygiene Department, Lands Department2012-02-01
2011/12Direct Investigation為「有中度至嚴重情緒及行為問題」的學生提供的特殊教育服務Special Education Services for Students with Moderate to Severe Emotional and Behavioural DifficultiesEducation Bureau, Social Welfare Department2012-02-01
2011/12Direct Investigation對郊野公園「不包括的土地」的保護措施Government Measures to Protect Country Park EnclavesAgriculture, Fisheries and Conservation Department, Development Bureau, Drainage Services Department, Environmental Protection Department, Lands Department, Planning Department2011-09-02
2011/12Direct Investigation水務署的抄錶程序及發單系統Water Meter Reading and Billing SystemWater Supplies Department2011-09-01
2011/12Direct InvestigationWater meter reading and billing systemWater Supplies Department2011-09-01
2011/12Direct Investigation公用事業機構進行道路工程期間臨時關閉收費停車位的行政安排是否有效Effectiveness of Administration of Temporary Closure of Metered Parking Spaces during Road Works carried out by Public Utilities当局在公用事业机构进行道路工程期间临时关闭设有收费表的停车位的行政安排Highways Department, Transport Department, Hong Kong Police Force2011-07-21
2011/12Direct InvestigationEffectiveness of Administration of Temporary Closure of Metered Car Parking Spaces during Road Works Carried Out by Public UtilitiesHighways Department, Transport Department, Hong Kong Police Force2011-07-21
2011/12Direct Investigation康樂及文化事務署體育設施的預訂與使用Probes Booking and Use of Sports Facilities Managed by Leisure and Cultural Services DepartmentLeisure and Cultural Services Department2011-07-05
2011/12Direct Investigation對新界違例建築執法、道路復修延誤及公屋編配不公的調查報告摘要政府当局对新界豁免管制屋宇的违例建筑工程所采取的执法行动Buildings Department, Development Bureau, Drainage Services Department, Food and Environmental Hygiene Department, Home Affairs Department, Housing Department, Highways Department, Lands Department, Leisure and Cultural Services Department, 1823 Call Centre2011-04-19
2011/12OmbudsNewsIssue No. 1 of Reporting Year 2011/121823 Call Centre, Architectural Services Department, Buildings Department, Development Bureau, Drainage Services Department, Food and Environmental Hygiene Department, Home Affairs Department, Housing Department, Highways Department, Leisure and Cultural Services Department, Lands Department2011-04-19
2011/12Investigation ReportComplaint against Seven Government Departments for Delay in Handling a Road Repair Works七个政府部门延误处理一宗道路复修工程的投诉Environmental Unit (Hong Kong), Highways Department, Lands Department, Drainage Services Department, Leisure and Cultural Services Department, Home Affairs Department, Food and Environmental Hygiene Department2011-04-02
2011/12Direct Investigation政府當局對新界豁免管制屋宇的違例建築工程所採取的執法行動Enforcement against Unauthorised Building Works in New Territories Exempted HousesBuildings Department, Lands Department, Development Bureau, Planning Department, Home Affairs Department2011-04-01
2011/12職位申請書申诉专员公署职位申请书2011-04
2011/12Investigation Report有关房屋署编配公屋过程不公的投诉Housing Department2011-04-01
2010/11投訴表格Ombudsman Complaint FormAudit Authority, Employees Retraining Board, Hospital Authority, Hong Kong Police Force, Independent Commission Against Corruption, Mass Transit Railway Corporation2011-03
2010/11申诉专员公署投诉表格2011-03
2010/11Annual Report第二十三期年報2011
2010/11OmbudsNews二○一○/一一報告年度第三期Issue No. 3 of Reporting Year 2010/11二○一○/一一報告年度第三期Water Supplies Department, Hospital Authority, Transport Department2010-12-21
2010/11Direct Investigation運輸署如何改善公共小巴的營運安全Transport Department Actions for Safe Operation of Public Light BusesTransport Department, Hong Kong Police Force2010-12-02
2010/11Investigation Report有關掉亂水錶的投訴Complaints about Water Meter Mix-upWater Supplies Department2010-12-01
2010/11Direct Investigation醫院管理局非緊急救護車載送服務的管理Management of Non-Emergency Ambulance Transfer Service by Hospital AuthorityHospital Authority2010-12-01
2010/11Direct Investigation主動調查：特殊教育服務、違例駕駛記分制度、政府土地撥出及監管Education Bureau, Hong Kong Police Force, Lands Department, Social Welfare Department, Transport Department2010-09-09
2010/11Direct Investigation政府土地的撥出及監管Allocation and Monitoring of Government LandEducation Bureau, Lands Department2010-09-02
2010/11Direct Investigation違例駕駛記分制度Driving-Offence Points SystemTransport Department, Hong Kong Police Force2010-09-01
2010/11OmbudsNews二○一○/一一報告年度第一期Issue No. 1 of Reporting Year 2010/11二○一○/一一報告年度第一期Transport Department, Government Property Agency, Food and Environmental Hygiene Department, Hong Kong Police Force, Fire Services Department, Buildings Department2010-05-13
2010/11Investigation Report有關公共運輸交匯處違例停泊單車的投訴Complaint about Illegal Parking of Bicycles at a Public Transport InterchangeTransport Department, Home Affairs Department, Government Property Agency, Food and Environmental Hygiene Department, Hong Kong Police Force2010-05-01
2010/11Direct Investigation消防安全規管措施Fire Safety Regulatory MeasuresFire Services Department, Food and Environmental Hygiene Department, Buildings Department2010-05-01
2009/10Annual Report22nd Annual Report2010-03-31
2009/10Direct Investigation推行《公開資料守則》的成效及核實醫療服務資格的主動調查Constitutional and Mainland Affairs Bureau, Department of Health, Food and Health Bureau, Hospital Authority, Home Affairs Bureau, Housing Department, Immigration Department, Labour Department, Security Bureau, Social Welfare Department2010-01-28
2009/10Direct Investigation當局如何核實使用政府資助的醫療服務的資格Checking of Eligibility for Subsidised Medical ServicesHospital Authority, Department of Health, Food and Health Bureau, Immigration Department, Security Bureau, Labour Department, Housing Department, Social Welfare Department2010-01-02
2009/10Direct Investigation政府推行《公開資料守則》的成效Effectiveness of Administration of Code on Access to InformationConstitutional and Mainland Affairs Bureau, Home Affairs Bureau2010-01-01
2009/10Direct Investigation地政總署與土地註冊處業權登記問題及社會福利署審批傷殘津貼Lands Department, Social Welfare Department, Department of Health, Hospital Authority2009-10-29
2009/10Direct Investigation社會福利署如何審批傷殘津貼及處理上訴個案Granting of Disability Allowance and Processing of Appeals by Social Welfare DepartmentSocial Welfare Department, Department of Health, Hospital Authority2009-10-01
2009/10Investigation Report對地政總署及土地註冊處的投訴对地政总署及土地注册处的投诉Lands Department, Home Affairs Department2009-10-01
2009/10Direct InvestigationGranting of Disability Allowance and Processing of Appeals by Social Welfare DepartmentSocial Welfare Department, Department of Health, Hospital Authority2009-10-01
2009/10Direct Investigation有關升降機安全的規管制度及房屋署處理涉及索償投訴的主動調查Electrical and Mechanical Services Department, Housing Department2009-08-27
2009/10Direct Investigation機電工程署對升降機安全的規管制度Regulatory System of LiftsElectrical and Mechanical Services Department2009-08-01
2009/10Direct Investigation房屋署如何處理涉及索償的投訴Housing Department2009-08
2009/10OmbudsNews二○○九/一○報告年度第一期Agriculture, Fisheries and Conservation Department, Environmental Unit (Hong Kong), Food and Environmental Hygiene Department, Fire Services Department2009-06-02
2009/10Direct Investigation公開考試試卷的編製System for Development of Question Papers in Public ExaminationsEducation Bureau2009-06-01
2009/10Investigation Report有關漁農自然護理署及效率促進組誤把報失狗隻人道毀滅的投訴有关渔农自然护理署及效率促进组误把报失狗只人道毁灭的投诉Agriculture, Fisheries and Conservation Department, 1823 Call Centre2009-06
2008/09Annual Report第二十一期年報2009-05-15
2008/09Direct InvestigationSupport Services for Students with Specific Learning Difficulties; Free Admission Scheme for Leisure Facilities有关政府当局为有特殊学习困难的学生所提供的支持服务及免费使用康乐设施计划的安排Education Bureau, Leisure and Cultural Services Department2009-03-26
2008/09Direct Investigation於二零零八年七月至九月期間推行的「免費使用康樂設施計劃」的安排Leisure and Cultural Services Department2009-03-02
2008/09Direct InvestigationFree Admission Scheme for Leisure Facilities from July to September 2008Leisure and Cultural Services Department2009-03-02
2008/09Direct Investigation政府當局為有特殊學習困難的學生所提供的支援服務Education Bureau2009-03-01
2008/09Direct InvestigationFree Admission Scheme for Leisure Facilities from July to September 2008Leisure and Cultural Services Department2009-03
2008/09Direct Investigation防止綜援計劃特別津貼遭濫用的機制Prevention of Abuse of Special Grants under the CSSA SchemeSocial Welfare Department, Housing Department2008-12-03
2008/09Direct Investigation政府當局對路旁宣傳橫額的規管Control of Roadside BannersLands Department, Home Affairs Department2008-12-02
2008/09Direct Investigation政府當局的街道管理措施Government Measures for Street ManagementFood and Environmental Hygiene Department, Home Affairs Department, Lands Department, Transport Department, Hong Kong Police Force2008-12-01
2008/09OmbudsNews二○○八/○九報告年度第一期Issue No. 1 of Reporting Year 2008/09Agriculture, Fisheries and Conservation Department, Architectural Services Department, Buildings Department, Civil Engineering and Development Department, Department of Health, Drainage Services Department, Electrical and Mechanical Services Department, Environmental Protection Department, Environmental Unit (Hong Kong), Food and Environmental Hygiene Department, Home Affairs Bureau, Highways Department, Labour Department, Leisure and Cultural Services Department, Marine Department, Office of the Government Chief Information Officer, Post Office, Registration of Companies, Rating and Valuation Department, Social Welfare Department, Transport Department2008-06-26
2008/09Investigation Report投訴香港考試及評核局有關高級程度會考英語運用科的評卷2008-06
2007/08Annual Report第二十期年報撮要第二十期年报撮要2008-06
2007/08Direct Investigation有關滲水投訴的處理Handling of Water Seepage Complaints by the Food and Environmental Hygiene Department, Buildings Department and Water Supplies DepartmentFood and Environmental Hygiene Department, Buildings Department, Water Supplies Department2008-04-10
2007/08Direct Investigation食物環境衞生署、屋宇署及水務署處理滲水投訴Food and Environmental Hygiene Department, Buildings Department, Water Supplies Department2008-04-10
2007/08Direct Investigation有關水務署多收水費的指稱Water Supplies Department2008-03-01
2007/08Direct InvestigationHandling of Water Seepage ComplaintsFood and Environmental Hygiene Department, Buildings Department, Water Supplies Department2008-03
2007/08Direct Investigation教育局及香港考試及評核局為有特殊學習困難學生提供考試特別安排Special Examination Arrangements for Students with Specific Learning DifficultiesEducation Bureau2008-02-01
2007/08Annual Report第二十期年報20th Annual Report第二十期年报2008
2007/08Direct Investigation康樂及文化事務署處理受資助機構涉及利益衝突的機制Mechanism for Handling Conflict of Interests in Organisations Subvented by Leisure and Cultural Services DepartmentLeisure and Cultural Services Department, Home Affairs Bureau, Independent Commission Against Corruption2007-11-12
2007/08Investigation Report沒有清楚提示居屋買家須負責保養一幅斜坡Inadequate disclosure to Home Ownership Scheme purchasers on slope maintenance responsibility没有清楚提示居屋买家须负责保养一幅斜坡Hospital Authority, Lands Department2007-11-02
2007/08Investigation Report事前沒有提出警告，便向逾期居住的公屋租戶收取三倍租金No warning on surcharge for overstaying in public housing unitHousing Department2007-11-01
2007/08Direct Investigation有關政府當局對街道管理的措施的直接調查及兩宗投訴個案摘要Food and Environmental Hygiene Department, Home Affairs Department, Lands Department, Housing Department, Hospital Authority2007-11-01
2007/08Direct Investigation有關政府當局為有特殊學習困難的兒童所提供的評估服務及房屋署監督物業管理服務公司情況的調查Assessment of Children with Specific Learning DifficultiesEducation Bureau, Department of Health, Social Welfare Department, Hospital Authority, Housing Department2007-04-19
2006/07Direct Investigation有關水務署多收水費的指稱及食物環境衞生署監察有檢控時限的個案的情況的直接調查Alleged Overcharging of Water Bills by Water Supplies Department and Monitoring of Cases with Statutory Time Limit for Prosecution by Food and Environmental Hygiene DepartmentWater Supplies Department, Food and Environmental Hygiene Department2007-03-22
2006/07Direct Investigation食物環境衛生署監察有檢控時限的個案的情況Food and Environmental Hygiene Department2007-03-01
2006/07Direct InvestigationAssessment of Children with Specific Learning DifficultiesEducation Bureau, Department of Health2007-03
2006/07Annual Report第十九期年報第十九期年报2007
2006/07Investigation Report有關職業訓練局招標程序有欠妥善的投訴Government Logistics Department2006-12-07
2006/07Investigation Report職業訓練局招標程序有欠妥善Complaint against Vocational Training Council for impropriety in conducting a tender exercise职业训练局招标程序有欠妥善Government Logistics Department2006-12-01
2006/07Direct Investigation社會福利署審批傷殘津貼申請的制度System for Processing Applications for Disability Allowance by Social Welfare DepartmentSocial Welfare Department, Hospital Authority, Education Bureau2006-11
2006/07Direct Investigation食環署監察檢控時限個案及政府執行半山區發展限制Monitoring of Cases by FEHD and Administration of Mid-Levels MoratoriumFood and Environmental Hygiene Department, Lands Department, Buildings Department, Planning Department, Transport Department2006-09-14
2006/07Direct Investigation醫院管理局及社會福利署實施的醫療收費減免機制Medical Fee Waiver System Administered by the Hospital Authority and the Social Welfare DepartmentHospital Authority, Social Welfare Department2006-04-06
2005/06電子交易條例(第553章)下的技術規定电子交易条例 (第 553 章)Buildings Department, Drainage Services Department, Electrical and Mechanical Services Department, Environmental Protection Department, Civil Engineering and Development Department, Highways Department, Transport Department, Lands Department2006-02-17
2005/06Direct InvestigationMonitoring of Assigned-out CasesLabour Department, Independent Commission Against Corruption2006-01-01
2005/06Investigation Report法律援助署監察外判個案的情況持两个同时有效出入境签注对入境事务处的投诉Immigration Department, Hong Kong Police Force2006-01-01
2005/06Investigation ReportA Case involving Two Concurrently Valid Endorsements: Complaint against Immigration Department UnfoundedImmigration Department, Hong Kong Police Force2006-01-01
2005/069th Asian Ombudsman Association Conference, Hong Kong2005-12-01
2005/06Direct Investigation醫療收費減免機制Hospital Authority, Social Welfare Department2005-10-27
2005/06Investigation Report投訴房屋署、地政總署及規劃署推卸責任及延誤處理違例僭建物Shirking responsibility and delay by Housing Department, Lands Department and Planning Department in handling an unauthorized structureHousing Department, Lands Department, Planning Department2005-10
2005/06Investigation Report電訊管理局及屋宇署審批設置流動電話基站申請失當Impropriety in approving the installation of a mobile telephone base stationOffice of the Communications Authority, Buildings Department, Lands Department, Planning Department, Environmental Protection Department, Department of Health2005-10-01
2005/06Direct Investigation房屋署監督物業管理服務公司的情況Monitoring of Property Services Agents by Housing DepartmentHousing Department, Hospital Authority2005-08
2005/06OmbudsNews二○○五/○六報告年度第二期Issue No. 2 of Reporting Year 2005/2006Lands Department, Home Affairs Department, Social Welfare Department2005-06-22
2005/06Investigation Report有關社會福利署延誤處理傷殘津貼申請的投訴社会福利署延误处理伤残津贴申请的投诉Social Welfare Department2005-06-02
2005/06Investigation ReportComplaint against Social Welfare Department for delay in processing an application for disability allowanceSocial Welfare Department2005-06-02
2005/06Investigation Report地政總署拖延處理護土牆滲水問題地政总署拖延处理护土墙渗水问题Lands Department, Home Affairs Department2005-06-01
2005/06Direct Investigation法律援助署監察外判個案及政府當局管理街市檔位競投情況Letting of Market Stalls by Auction and Monitoring of Cases Assigned Out by Legal Aid DepartmentFood and Environmental Hygiene Department2005-04-07
2005/06Direct Investigation政府當局管理街市檔位競投的情況Food and Environmental Hygiene Department2005-04-01
2004/05Notice on Electronic Transactions Ordinance (Chapter 553)Buildings Department, Civil Engineering and Development Department, Drainage Services Department, Electrical and Mechanical Services Department, Environmental Protection Department, Highways Department, Lands Department, Transport Department, Web Content Accessibility Guidelines, Water Supplies Department2005-01-27
2004/05OmbudsNews二○○四/○五報告年度第六期二○○四/○五報告年度第六期Architectural Services Department, Food and Environmental Hygiene Department, Home Affairs Department, Housing Department, Hong Kong Police Force, Highways Department, Leisure and Cultural Services Department, Lands Department, Transport Department2005-01-20
2004/05Investigation Report有關六個政府部門未能有效解決市民在公眾地方晾曬衣物問題的投訴Complaint against six Government departments for failing to resolve the problem of laundry drying in public placesBuildings Department, Food and Environmental Hygiene Department, Home Affairs Department, Housing Department, Hong Kong Police Force, Highways Department, Leisure and Cultural Services Department, Lands Department, Transport Department2005-01
2004/05Investigation Report投訴破產管理署沒有及時跟進涉及破產罪行的舉報2005-01
2004/05Annual Report第十七期年報17th Annual Report第十七期年报2005
2004/05Direct Investigation公眾泳池發現紅蟲事件Bloodworm Incidents in Public Swimming PoolsDepartment of Health, Electrical and Mechanical Services Department, Food and Environmental Hygiene Department, Home Affairs Bureau, Hong Kong Police Force, Leisure and Cultural Services Department, Water Supplies Department2004-12-16
2004/05Direct Investigation政府當局管理街市檔位競投及金塔墳場管理情況Administrative Arrangements for Market Stall Auction and Administration of Urn Grave CemeteriesFood and Environmental Hygiene Department2004-11-04
2004/05Direct InvestigationAdministration of Urn Grave CemeteriesFood and Environmental Hygiene Department2004-11
2004/05Direct Investigation金塔墳場的管理情況Food and Environmental Hygiene Department2004-11-01
2004/05Direct Investigation執行半山區發展行政限制及對新界豁免管制屋宇違例建築工程執法行動Administration of the Mid-Levels Administrative Moratorium and Enforcement Action on Unauthorised Building Works in New Territories Exempted HousesBuildings Department, Home Affairs Department, Lands Department, Planning Department, Transport Department2004-08-26
2004/05Direct Investigation政府當局對新界豁免管制屋宇違例建築工程所採取的執法行動Enforcement Action on Unauthorised Building Works in New Territories Exempted HousesBuildings Department, Lands Department, Home Affairs Department2004-08
2004/05OmbudsNews二○○四/○五報告年度第二期Food and Environmental Hygiene Department, Home Affairs Bureau, Home Affairs Department2004-06-30
2004/05OmbudsNewsIssue No. 2 of Reporting Year 2004/2005Food and Environmental Hygiene Department, Home Affairs Bureau, Home Affairs Department2004-06-30
2004/05Direct Investigation政府當局就《建築物管理條例》所採取的執法行動Enforcement of the Building Management OrdinanceHome Affairs Bureau, Home Affairs Department2004-06-01
2004/05Direct Investigation為資助小學超額教師所作的二零零三年優先聘用安排Commerce and Economic Development Bureau2004-05-20
2004/05Direct Investigation为资助小学超额教师所作的「二零零三年优先聘用安排」Commerce and Economic Development Bureau2004-05-20
2004/05Direct Investigation有關資助小學超額教師的二零零三年優先聘用安排2003 Priority Arrangements for Surplus Teachers in Aided Primary SchoolsEducation Bureau2004-05
2003/04Investigation Report對房屋署延誤處理天花滲水問題及對懷疑滲水源頭單位住戶不公的投訴Two complaints against Housing Department concerning handling of a ceiling seepage caseHousing Department2004-03-01
2003/04Direct Investigation香港考試及評核局如何妥善保管考試答卷Handling of Examination Scripts under Marking2004-03
2003/04Direct InvestigationHandling of Examination Scripts under Marking2004-03
2003/04Investigation Report投訴屋宇署在進行緊急工程一事上處理不當Buildings Department2004-01-02
2003/04Investigation Report投訴房屋署延誤處理有關使用偽造文件申請公共房屋的舉報個案Housing Department2004-01
2003/04Annual Report第十六期年報16th Annual Report第十六期年报2004
2003/04Investigation Report投訴食物環境衞生署處理撤回食物業牌照轉讓申請不當Impropriety by the Food and Environmental Hygiene Department in handling the withdrawal of an application for transfer of food business licenceFood and Environmental Hygiene Department2003-12-01
2003/04Direct Investigation防止濫用綜合社會保障援助計劃的機制Prevention of Abuse of the Comprehensive Social Security AssistanceSocial Welfare Department, Labour Department2003-12-01
2003/04Direct Investigation民政事務總署在大廈管理及維修方面為業主和業主立案法團提供的協助The Assistance Provided by Home Affairs Department to Owners and Owners' Corporations in Managing and Maintaining their BuildingsHome Affairs Department, Buildings Department, Housing Department, Independent Commission Against Corruption, Lands Department, Labour Department, Hong Kong Police Force, Fire Services Department, Food and Environmental Hygiene Department, Electrical and Mechanical Services Department, Environmental Protection Department, Drainage Services Department, Water Supplies Department, Civil Engineering and Development Department, Home Affairs Bureau, Food and Health Bureau, Security Bureau2003-11
2003/04Investigation Report投訴民政事務總署在協助業主免費索取某屋苑全體業主名冊一事上行政失當Complaint against the Home Affairs Department for maladministration in assisting an owner to obtain the ownership records of an estate free of charge投诉民政事务总署在协助业主免费索取某屋苑全体业主名册一事上行政失当Home Affairs Department2003-08-02
2003/04Investigation Report房屋署對物業管理承辦商監管不力以致公共屋邨公眾用地被長期佔用Complaint against the Housing Department for ineffective supervision of a property services company which resulted in prolonged occupation of venues in a public housing estateHousing Department2003-08-01
2003/04Direct Investigation綜合電話查詢中心的運作The Operation of the Integrated Call CentreEnvironmental Unit (Hong Kong), 1823 Call Centre, Water Supplies Department, Lands Department, Hong Kong Police Force2003-07-01
2003/04Direct Investigation根據《教育條例》推行普及基礎教育的情況Enforcement of Education Ordinance on Universal Basic EducationEducation Bureau, Hong Kong Police Force2003-05
2002/03Direct Investigation民政事務總署在協助成立業主立案法團方面所擔當的角色The Role of Home Affairs Department in Facilitating the Formation of Owners' CorporationsHome Affairs Department2003-03
2002/03Investigation Report投訴渠務署、民政事務總署和地政總署在維修某棟房屋附近損壞的河堤/護土牆一事上推卸責任Complaint against Drainage Services Department, Home Affairs Department and Lands Department for dodging responsibility to repair a damaged stream bank /retaining wall adjacent to a house渠务署、民政事务总署和地政总署就维修损毁河堤护土墙推卸责任Drainage Services Department, Home Affairs Department, Lands Department, Civil Engineering and Development Department2003-03-01
2002/03Investigation Report消防處處理消防證書申請不當Fire Services Department improperly handling an application for Fire Services Certificate投诉消防处在某宗消防证书申请上处理不当Fire Services Department, Food and Environmental Hygiene Department, Buildings Department2003-02-02
2002/03Direct Investigation監管慈善籌款活動的安排Monitoring of Charitable Fund Raising ActivitiesSocial Welfare Department2003-02
2002/03Investigation Report投訴香港房屋委員會和房屋署處理回售居屋單位失當Mismanagement by Hong Kong Housing Authority and Housing Department in the sell-back of an HOS flat投诉香港房屋委员会和房屋署处理回售居屋单位失当Hospital Authority, Housing Department2003-02-01
2002/03Annual Report第十五期年報15th Annual Report第十五期年报2003
2002/03Investigation Report投訴屋宇署在某大厦的外牆維修事宜上處理不當Complaint against Buildings Department for impropriety in handling the maintenance of the external walls of a Building投诉屋宇署在某大厦的外墙维修事宜上处理不当Buildings Department2002-11-02
2002/03Direct Investigation醫院管理局轄下醫院處理病人失蹤的機制The Mechanism for Handling Missing Patients in HA HospitalsHospital Authority, Hong Kong Police Force2002-11-01
2002/03Investigation Report屋宇署在維修共用牆一事上處理不當Complaint against Buildings Department for impropriety in handling the repair of a party wall屋宇署在维修共享墙一事上处理不当Buildings Department, Lands Department2002-11-01
2002/03Direct Investigation拍賣車輛登記號碼的安排Administration of Vehicle Registration Marks AuctionsTransport Department, Hong Kong Police Force2002-10
2002/03Investigation ReportComplaint against Housing Department for delaying the processing of application for Autopay and unreasonably refusing the complainant to use Payment by Phone Service to pay rent投诉房屋署拖延办理「自动转账」申请及无理拒绝投诉人用「缴费聆」交租Housing Department, Rating and Valuation Department, Water Supplies Department2002-10
2002/03Investigation Report投訴房屋署濫收泥頭費Complaint against Housing Department for collecting excessive debris removal chargeHousing Department, Lands Department2002-08-02
2002/03Direct Investigation香港康體發展局資助體育活動的安排Funding of Sports Programmes by Hong Kong Sports Development BoardHome Affairs Bureau2002-08-01
2002/03Investigation Report投訴康樂及文化事務署處理讀者歸還書籍的程序不當Complaint against Leisure and Cultural Services Department for improper procedures of handling books returned by borrowersLeisure and Cultural Services Department2002-08-01
2002/03Investigation Report投訴康樂及文化事務署無理拒絕租用場地的申請Complaint against the Leisure and Cultural Services Department for unreasonably rejecting applications for hiring of its venuesLeisure and Cultural Services Department2002-07-02
2002/03Investigation Report投訴康樂及文化事務署容許游泳會在公眾泳池違規教授泳術妨礙其他泳客Complaint against the Leisure and Cultural Services Department for tolerating improper teaching activities by swimming clubs in public swimming poolsLeisure and Cultural Services Department2002-07
2002/03Direct Investigation教育署為分配二零零一年中學學位而作出的應變及紓緩措施Education Department's Contingency and Relief Measures for the Secondary School Places Allocation Exercise 2001Education Bureau2002-05
2001/02Direct Investigation有關房屋委員會及房屋署管理建築工程事宜的調查Management of Construction Projects by the Housing Authority and the Housing DepartmentHospital Authority, Housing Department, Health Bureau, Buildings Department2002-03-05
2001/02Direct Investigation在禁煙區及公共交通工具上執行禁止吸煙法例的機制The Mechanism for Enforcing the Prohibition of Smoking in No Smoking Areas and Public Transport CarriersAudit Authority, Department of Health, Electrical and Mechanical Services Department, Food and Environmental Hygiene Department, Food and Health Bureau, Hospital Authority, Hong Kong Police Force, Leisure and Cultural Services Department, Marine Department, Mass Transit Railway Corporation, Transport Department2002-03
2001/02Direct Investigation有關公開考試安排的調查Administration of Public ExaminationsEducation Bureau, Independent Commission Against Corruption2002-03
2001/02Annual Report第十四期年報14th Annual Report第十四期年报2002
2001/02Investigation Report對房屋署處理自願離職及員工自組公司計劃的投訴Complaint against Housing Department regarding the Voluntary Departure Scheme and Management Buy-Out Option投诉房屋署处理自愿离职及员工自组公司方案Housing Department, Hospital Authority2001-12-03
2001/02Investigation Report九廣鐵路公司職員在執行驗票工作時程式失當Complaint against the staff of the Kowloon-Canton Railway Corporation for failure to follow the ticket-checking procedure properlyMass Transit Railway Corporation2001-12-02
2001/02Investigation Report投訴康樂及文化事務署沒有妥善管理投訴人所承租餐廳的「經營權適用範圍」,以及向他追討的修復工程費用過高Complaint against the Leisure and Cultural Services Department for failing to properly manage licensed restaurant premises and recovery of reinstatement costsLeisure and Cultural Services Department2001-12-01
2001/02Investigation Report投訴政府物料供應處及醫院管理局過早批出醫療用氧氣及容器合約Complaint against Government Supplies Department and Hospital Authority for premature award of contract for supply of medical oxygen and containers政府物料供应处及医院管理局过早批出医疗用氧气及容器合约Government Logistics Department, Hospital Authority, Department of Health2001-09
2001/02Investigation Report投訴房屋署沒有為新落成屋邨的清倒家居裝修廢料服務安排公開招標Complaint against the Housing Department for failing to arrange an open tender for the provision of decoration debris removal service to a newly completed estateHousing Department2001-09-01
2001/02Direct Investigation有關旅客涉嫌使用偽造或其他可疑旅行證件事宜的處理程序Procedures for Handling Travellers Suspected of Using False or Otherwise Suspect Travel DocumentsImmigration Department, Hong Kong Police Force, Independent Commission Against Corruption, Security Bureau2001-06-26
2001/02Direct Investigation有關沒有持身分證明文件而擬出/入境、或在出入境管制站被發現或被遣返香港的人出入境的管制程序Procedures for Immigration Control of Persons Without Proof of IdentityImmigration Department, Security Bureau, Hong Kong Police Force, Social Welfare Department, Health Bureau2001-04
2001/02Investigation Report投訴房屋署人員在沒有合理解釋的情況下進入私人住宅單位並要求未成年女兒簽署文件Complaint against the staff of the Housing Department for improper entry and questioning of a minor投诉房屋署人员不当进入私人单位及要求未成年女儿签署文件Housing Department2001-04-01
2000/01Direct Investigation政府火葬場的管理事宜Investigation into the Management of Government CrematoriaFood and Environmental Hygiene Department, Independent Commission Against Corruption2001-01
2000/01Investigation Report屋宇署、地政總署及規劃地政局處理錦繡花園屋宇業權契據行政失當Complaint against the Buildings Department, Lands Department and Planning and Lands Bureau for maladministration relating to the title deeds of houses in Fairview ParkBuildings Department, Lands Department2001-01-01
2000/01Direct Investigation受土地發展公司發展計劃影響的臨時市政局設施租戶及檔戶的搬遷安排Clearance of Provisional Urban Council Tenants and Licence Holders Affected by Land Development Corporation's Development ProjectsFood and Environmental Hygiene Department, Home Affairs Department, Leisure and Cultural Services Department, Lands Department, Planning Department2000-11-14
2000/01Investigation Report投訴政府統計處錯誤郵寄報關通知書Complaint against the Census and Statistics Department for wrongly sending Notices on Lodgement of Import/Export/Re-export Declaration2000-11-01
2000/01Direct InvestigationSelected Issues Concerning the Provision of Retraining Courses by the Employees Retraining BoardEmployees Retraining Board2000-09-19
2000/01Investigation Report投訴地政總署、民政事務總署、環境保護署、規劃署及運輸署不合理地批准重批一幅土地作公眾停車場用途Complaint against multiple departments for approving the re-grant of a site for use as a public car parkLands Department, Home Affairs Department, Environmental Protection Department, Planning Department, Transport Department2000-09-02
2000/01Investigation Report投訴房屋署未妥善跟進公屋「三年優惠輪候期」的申請Complaint against the Housing Department regarding the handling of a request for credit of waiting time for public housing and failure to give a written replyHousing Department2000-09
2000/01Direct Investigation有關僱員再培訓局提供再培訓課程的若干問題Selected Issues Concerning the Provision of Retraining Courses by the Employees Retraining BoardEmployees Retraining Board, Labour Department2000-09
2000/01Investigation ReportComplaint against the Inland Revenue Department for committing the same mistake for two consecutive years of assessment税务局连续两个评税年度犯同一错误Hong Kong Police Force, Immigration Department2000-08-02
2000/01Direct Investigation本地旅行代理商營辦訪港旅行團事宜的監管機制The Regulatory Mechanism for Local Travel Agents for Inbound ToursHome Affairs Bureau2000-08
2000/01Investigation Report投訴前區域市政總署在派送傳票一事上有失當之處Complaint against the former Regional Services Department for impropriety in the service of summonsesFood and Environmental Hygiene Department, Hong Kong Police Force2000-08
2000/01Investigation ReportComplaint against a doctor of the Hospital Authority regarding a medical certificate issued under the Mental Health Ordinance投诉医院管理局一名医生虚报投诉人没有要求见区域法院法官或裁判官Hospital Authority, Health Bureau, Judiciary Administration2000-06-01
2000/01Electronic Transactions Ordinance (Cap. 553) Requirements2000-04-07
1999/00Investigation Report前漁農處及地政總署就處理危險樹木推卸責任Complaint against the former Agriculture and Fisheries Department and the Lands Department for evading responsibility and delaying action on a tree which posed danger to passers-by前渔农处及地政总署推卸责任延迟处理危险大树Agriculture, Fisheries and Conservation Department, Lands Department2000-02-01
1999/00Investigation ReportComplaint against the Housing Department over cancellation of a special transfer application and misleading information about allocation offers投诉房屋署取消特别调迁申请及误导Housing Department2000-02-01
1999/00Investigation Report投訴運輸署監管新發牌照渡輪航線不力Complaint against Transport Department for failure to monitor new licensed ferry services对运输署监管新发牌照渡轮航线运作不力的投诉调查Transport Department2000-01
1999/00Investigation Report對社會福利署覆檢發放傷殘津貼的程式及職員態度的投訴Complaint against the Social Welfare Department regarding review procedures for Disability Allowance and caseworker's manner投诉社会福利署覆检伤残津贴程序及个案工作者态度Social Welfare Department, Hospital Authority1999-11
1999/00Investigation ReportComplaint against the Housing Department for delay in notifying the cancellation of a public housing application and mishandling letters投诉房屋署延误通知取消公屋申请及处理来信失当Housing Department1999-08
1999/00Investigation ReportComplaint against the Lands Department for delay and mishandling of applications for a Short Term Tenancy投诉地政总署处理短期租约申请延误及失当Lands Department, Planning Department1999-05
1999/00Investigation Report投訴醫院管理局轄下一間醫院拒絕外借X光底片以供私家醫院參考Complaint against a hospital under the Hospital Authority for its refusal to loan an X-ray film for use by a private hospitalHospital Authority1999-05
1998/99Investigation Report投訴房屋署在業主不知情下於居屋單位加設公用鹹水管Complaint against Housing Department regarding communal salt water pipe in Home Ownership Scheme flats房屋署于居屋单位加设公用咸水管Housing Department, Hospital Authority1999-03-05
1998/99Investigation Report投訴屋宇署在發出清拆令之後遲遲沒有採取跟進行動Complaint against the Buildings Department for delay in taking follow-up action after serving a Demolition OrderBuildings Department1999-03-04
1998/99Investigation Report投訴屋宇署未發現違例搭建物及未解釋取代命令原因Complaint against the Buildings Department for failing to identify an unauthorized structure and explain a superseding orderBuildings Department1999-03-02
1998/99Investigation Report投訴運輸署及司法機構屬下某裁判法院的行政部Complaint against the Transport Department and the Administrative Office of a Magistracy of the Judiciary投诉运输署及司法机构处理换领驾驶执照事宜Transport Department, Judiciary Administration, Hong Kong Police Force1999-03-01
1998/99Investigation Report投訴房屋署拖延處理投訴人以健康理由提出的邨外調遷申請Housing Department's delay in handling an application for external transfer on medical groundsHousing Department1999-03-01
1998/99Investigation ReportComplaint against the Inland Revenue Department for over-assessment on tax liabilities and repeated problems of lack of internal communication and co-ordination投诉税务局评税过高,以及缺乏内部沟通和协调,以致一再出现问题1999-02-02
1998/99Investigation ReportComplaint against the Securities & Futures Commission about impropriety in handling an application for a replacement registration certificate投诉证券及期货事务监察委员会在处理投诉人申请更换注册证明书一事上有失当之处1999-02-01
1998/99Investigation Report投訴民政事務總署未按指引處理成立業主立案法團的申請Complaint against the Home Affairs Department for not adhering to its Working Guidelines in handling an application for the formation of an Owners' CorporationHome Affairs Department1998-12-02
1998/99Investigation Report投訴香港房屋協會及房屋署在處理某屋苑的興建及買賣事宜上行政失當Complaint against the Hong Kong Housing Society and the Housing Department for maladministration in handling matters relating to the construction and sale of flats of a housing estateHousing Department1998-12-01
1998/99Investigation Report香港房屋協會及房屋署處理某屋苑興建及買賣事宜的行政失當Housing Department1998-12-01
1998/99Investigation Report投訴水務署沒有按例執行截水行動導致投訴人被指拖欠水費Complaint against the Water Supplies Department for failing to disconnect water supply leading to outstanding charges投诉水务署未按例执行截水行动导致被追讨水费Water Supplies Department1998-11-03
1998/99Investigation ReportComplaint against the Buildings Department for maladministration in regard to the issue of a removal orderBuildings Department1998-11-02
1998/99Investigation Report投訴社會福利署無理停發傷殘津貼Unreasonable Suspension of Disability Allowance Payment by the Social Welfare Department投诉社会福利署无理停发伤残津贴Social Welfare Department1998-11-01
1998/99Investigation Report地政總署未經事先諮詢受影響居民准許發展商清除小徑Complaint against the Lands Department for permitting the developer of small houses to remove a footpath without prior consultation with the affected residents投诉地政总署未经事先咨询便准许小型屋宇的发展商清除一条小径Lands Department1998-10-03
1998/99Investigation Report入境事務處錯誤要求懲教署帶投訴人會面Complaint against the Immigration Department for mistakenly requesting the Correctional Services Department to bring the complainant to the immigration office for interviewImmigration Department, Correctional Services Department1998-10-02
1998/99Investigation Report投訴醫院管理局沒有給予適當治療及不當要求簽署提前出院證明書Complaint against the Hospital Authority for failure to give proper medical treatment and improper use of a Discharge Against Medical Advice formHospital Authority1998-10-01
1998/99Investigation Report投訴機電工程署及路政署處理追討交通意外維修費用失當Mishandling of claim for repair cost following a traffic accident involving government properties投诉机电工程署及路政署处理交通意外追讨维修费用失当Electrical and Mechanical Services Department, Highways Department, Hong Kong Police Force1998-09
1998/99Investigation Report投訴學生資助辦事處處理資助申請延誤及職員態度惡劣Complaint against the Student Financial Assistance Agency for delay in handling an application and poor attitude of processing officer1998-08-03
1998/99Investigation ReportComplaint against the Housing Department for unreasonable deletion from a tenancy without provision of proper rehousing投诉房屋署无理取消户籍及没有为投诉人提供合理安置Housing Department1998-08-02
1998/99Investigation Report投訴海事處禁止貨運經營者在某公衆貨物裝卸區東部末端裝卸貨櫃Complaint against the Marine Department for prohibiting the handling of containers at a Public Cargo Working Area投诉海事处禁止货运经营者在某公众货物装卸区东部末端装卸货柜Marine Department, Civil Engineering and Development Department, Environmental Protection Department1998-07
1998/99Investigation Report工務局、拓展署、渠務署及路政署處理旺角水浸事件失誤Complaint against the Works Bureau, Territory Development Department, Drainage Services Department and Highways Department in connection with the handling of the flooding in Mongkok投诉工务局、拓展署、渠务署及路政署在处理旺角水浸事件上失误Development Bureau, Civil Engineering and Development Department, Drainage Services Department, Highways Department, Environmental Protection Department, Transport Department, Hong Kong Police Force1998-05-03
1998/99Investigation Report投訴房屋署在清拆臨時房屋區行動中遲遲才發放住戶搬遷津貼Complaint against the Housing Department for delay in the payment of Domestic Removal Allowance in Temporary Housing ClearanceHousing Department1998-05-01
1998/99Investigation Report投訴市政總署、民政事務總署及土地發展公司處理受重建計劃影響的街檔遷置安排行政失當Complaint against the Urban Services Department, Home Affairs Department and Land Development Corporation regarding reprovisioning arrangements for business stallsHome Affairs Department1998-05
1998/99Investigation Report投訴政府化驗所延遲完成毒理化驗報告及衛生署處理查詢不當Complaint against the Government Laboratory and Department of Health regarding a post-mortem examination report投诉政府化验所延迟完成毒理化验报告及卫生署处理查询不当Government Logistics Department, Department of Health1998-04-02
1998/99Investigation Report地政總署及房屋署處理佛院搬遷申請的投訴Complaint against the Lands Department and Housing Department concerning the relocation of a templeLands Department, Housing Department1998-04-02
1998/99Investigation ReportComplaint against the Water Supplies Department for inappropriately handling a complaint about water pressure and pipe replacement投诉水务署未妥善处理有关住所水压及更换街喉喉管的投诉Water Supplies Department, Lands Department1998-04-01
1997/98Investigation Report投訴司法機構錯發無關案件書面判詞Complaint against the Judiciary for mistakenly providing an incorrect written judgmentJudiciary Administration1998-03-02
1997/98Investigation Report投訴香港房屋協會訂定不合理的申請資格,以及擅自更改投訴人的申報資料Complaint against the Hong Kong Housing Society for setting unreasonable eligibility criterion and making changes to complainant's application without his consentHealth Bureau1998-03
1997/98Investigation Report法律援助署不當勸諭申請人撤回法援上訴Complaint against the Legal Aid Department for inappropriately advising a legal aid applicant to withdraw an appeal against the refusal of legal aidSocial Welfare Department1998-03
1997/98Investigation ReportComplaint against Hong Kong Housing Authority and Water Supplies Department for delay in rectification works to water meter protection cagesHousing Department, Water Supplies Department1998-02-02
1997/98Investigation Report投訴地政總署處理小型屋宇申請延誤及失當Complaint against the Lands Department for delay in processing and mishandling a small house applicationLands Department, Housing Department1998-02-01
1997/98Investigation Report投訴醫院管理局沒有迅速治理病人及處理投訴失當Complaint against the Hospital Authority (HA) for failure to attend to a patient promptly and for mishandling a complaintHospital Authority1998-01
1997/98Investigation Report投訴區域市政總署在規劃、設計和建造新建公園餐廳大樓方面犯錯Complaint against the Regional Services Department for mistakes in its planning, design and construction of a restaurant site at a new parkCivil Engineering and Development Department1998-01
1997/98Investigation Report投訴稅務局：遲遲未就一宗反對評稅的個案作出響應Complaint against the Inland Revenue Department - delay in responding to a tax objection1997-12-01
1997/98Investigation Report投訴地政總署及房屋署處理佛院搬遷申請Lands Department, Housing Department, Planning Department, Home Affairs Department1997-11-04
1997/98Investigation Report投訴醫院管理局延遲治療瘧疾Complaint against the Hospital Authority for lack of consideration towards the well-being of the patient, resulting in delay in giving suitable medical treatmentHospital Authority1997-11-03
1997/98Investigation ReportJudiciary's incorrect information regarding non-provision of translation for court documents投诉司法机构不正确地通知上诉人,不会提供法院文件译本Judiciary Administration1997-11-02
1997/98Investigation Report投訴路政署、拓展署及地政總署未能於適當時間在粉嶺新街道裝設街道名牌Complaint against the Highways Department, the Territory Development Department and the Lands Department for failing to erect street name plates in FanlingHighways Department, Lands Department1997-11-01
1997/98Investigation Report投訴地政總署和市政總署沒有對違例構築物採取執法行動, 以及在處理這宗投訴時協調失當Complaint against the Lands Department and Urban Services Department regarding enforcement action against an illegal structure and poor co-ordination投诉地政总署和市政总署没有对违例构筑物采取执法行动以及在处理投诉时协调失当Lands Department, Buildings Department, Housing Department, Home Affairs Department1997-10-02
1997/98Investigation ReportComplaint against the Housing Department for unreasonably deleting a grandson from public housing tenancyHousing Department, Social Welfare Department1997-10-01
1997/98Investigation Report房屋署處事不當將投訴人孫兒的戶籍取消Housing Department, Social Welfare Department1997-10-01
1997/98Investigation Report投訴運輸署向交通諮詢委員會提供的資料有誤導成分Transport Department providing misleading information to the Transport Advisory Committee投诉运输署向交通咨询委员会提供的数据有误导成分Transport Department1997-09-02
1997/98Investigation Report投訴稅務局未經確定應否繳稅便追收稅款及未能有效送遞通知書Complaint against the Inland Revenue Department concerning salaries tax demand and recovery action投诉税务局有关追收薪俸税款及送递通知书的处理手法1997-09
1997/98Investigation Report衛生福利局在制定《1995 年醫生註冊(修訂)條例》前未有進行足夠諮詢Complaint against the Health and Welfare Bureau for inadequate consultation on the Medical Registration (Amendments) Ordinance 1995投诉卫生福利局在制定《1995年医生注册(修订)条例》前未有进行足够咨询Health Bureau1997-08
1997/98Investigation Report投訴保安科延誤處理一宗有關入境事務的上訴個案Complaint against the Security Branch (SB) for Delay in Handling an Immigration Appeal保安科延误处理有关入境事务的上诉个案Security Bureau, Immigration Department1997-07-01
1997/98Investigation Report投訴社會福利署在發放第二階段的暴力傷亡賠償一事上有所延誤Delay by the Social Welfare Department in Releasing Criminal Injuries Compensation PaymentSocial Welfare Department1997-06-02
1997/98Investigation Report投訴司法機構勞資審裁處職員態度欠佳及安排不當Complaint against the Judiciary regarding case handling at the Labour TribunalJudiciary Administration1997-06-01
1997/98CodeComplaint against the Economic Services Branch for withholding two consultancy study reports under the Code on Access to Information投诉布政司署经济科拒绝提供两份顾问研究报告1997-05-02
1997/98Investigation Report投訴郵政署無理要求投訴人支付更換郵資蓋印機印模的費用Complaint against the Post Office for unreasonably requiring the payment for the change of the postal franking machine die投诉邮政署无理要求投诉人支付更换邮资盖印机印模的费用Post Office1997-05-01
1997/98Investigation Report投訴地政總署及漁農處遲遲未有採取執法行動取締違例發展的康樂場地Complaint against the Lands Department and the Agriculture and Fisheries Department for delay in taking enforcement action against unauthorised developments of a recreational resort on government land in a country park in the New TerritoriesLands Department, Agriculture, Fisheries and Conservation Department1997-04-02
1996/97Investigation Report投诉水务署多收水费及处理投诉不当Complaint against the Water Supplies Department for overcharging and impudent attitude of staff in handling the complaintWater Supplies Department1997-02
1996/97Investigation Report醫院管理局威爾斯親王醫院外科部與深切治療部協調欠佳致手術延誤Poor Co-ordination between the Department of Surgery and the Intensive Care Unit in the Prince of Wales Hospital resulting in the Repeated Postponements of Operation for the Complainant's Father医院管理局韦尔斯亲王医院外科部与深切治疗部协调欠佳致手术延期Hospital Authority1997-01-01
1996/97Investigation Report投訴香港地下鐵路公司為所管理屋邨購買樓宇保險時所採用的招標方法有欠妥善Complaint against MTRC regarding unsatisfactory tendering method for building insurance for a managed housing estateMass Transit Railway Corporation1996-11
1996/97Investigation Report投訴醫院管理局轄下廣華醫院普通科門診部的病人紀錄檢索系統欠缺效率及效用Hospital Authority, Department of Health1996-11
1996/97Investigation Report投訴破產管理署不當延誤刊登撤銷接管令公告及無理收費1996-11
1996/97Investigation Report投訴運輸署無理拒絕豁免汽車首次登記稅Complaint against Transport Department for unreasonably refusing to grant exemption for the payment of First Registration Tax on a motor vehicleTransport Department, Financial Services and the Treasury Bureau, Judiciary Administration, Health Bureau1996-10
1996/97Investigation Report投訴司法機構知會安排失當Judiciary Administration1996-06
1996/97Investigation Report投訴政府當局工商業污水附加費計劃Environmental Protection Department, Drainage Services Department1996-05
1995/96Investigation Report投訴醫院管理局病床安排失當及醫生態度無禮Complaint against Hospital Authority for inappropriate patient placement and impoliteness of a doctorHospital Authority1996-03
1995/96Investigation Report投訴郵政署遺失特快專遞郵件及調查工作欠缺效用Post Office1996-03
1995/96Investigation ReportImpropriety in handling a complaint against the service of a specialist clinic by the Hospital AuthorityHospital Authority1996-03
1995/96Investigation Report投訴醫院管理局未有適當地處理一宗有關某專科診所服務的投訴Hospital Authority1996-03
1995/96Investigation Report投訴地政總署未能勘測失圖地段的界址Lands Department1996-03
1995/96Investigation Report人民入境事務處拒絕透露拒發外籍家傭簽證理由Immigration Department, Housing Department, Security Bureau1996-03
1995/96Investigation Report投訴郵政署遺失特快專遞郵件及未能有效追查Post Office1996-03
1995/96Investigation Report市政總署及醫院管理局處理無人認領遺體行政失當Hospital Authority, Department of Health, Social Welfare Department1996-01
1995/96Investigation Report投訴布政司署保安科在邀請機構申請撥款時未有給予足夠的通知時間、未有恰當審核撥款申請及拒絕答覆有關查詢Complaint against Security Branch regarding handling of a funding application投诉布政司署保安科处理拨款申请失当Security Bureau1996
1995/96Investigation ReportComplaint against Transport Department for reneging on written advice and failure to give satisfactory explanationTransport Department1996
1995/96Investigation Report投訴醫院管理局轄下醫院病人紀錄檢索系統及配藥安排Complaint against Hospital Authority regarding inefficient and ineffective system of retrieving patient records in a General Out-patient DepartmentHospital Authority, Department of Health1996
1995/96Investigation Report投訴司法機構知會安排失當Judiciary's failure to properly notify a party in a divorce case of the hearing venueJudiciary Administration1996
1995/96Investigation Report投訴市政總署及醫院管理局處理無人認領遺體行政失當Complaint against Urban Services Department and Hospital Authority - maladministration in connection with the disposal of an unclaimed bodyHospital Authority, Department of Health, Hong Kong Police Force, Social Welfare Department1995-12-01
1995/96Investigation Report差餉物業估價署拖延發出應課差餉通知Rating and Valuation Department1995-12
1995/96Investigation Report投訴差餉物業估價署 - 遲遲才發出應課差餉租值通知書Rating and Valuation Department1995-11
1995/96Investigation Report關於區域市政總署食物衛生的匿名投訴Hong Kong Police Force1995-11
1995/96Investigation Report關於運輸署的投訴：遷移交通燈柱Transport Department, Highways Department, Electrical and Mechanical Services Department1995-11
1995/96Investigation Report運輸署就駕駛考試結果發出錯誤通知Transport Department1995-09
1995/96Investigation Report投訴運輸署違背本身所發出的書面通知且未能給予滿意的解釋Transport Department1995-09
1995/96Investigation Report投訴醫院管理局延緩簽發醫事報告Hospital Authority1995-08
1995/96Investigation Report醫院管理局轄下公立醫院延緩簽發醫事報告Hospital Authority1995-08
1995/96Investigation Report投訴房屋署錯誤處理購買居者有其屋單位的申請Housing Department1995-04
1994/95Investigation Report有關處理香港大球場音樂會噪音滋擾問題的行政失當投訴Environmental Protection Department, Architectural Services Department1995-03
1994/95Investigation Report遺失特快專遞郵件及調查工作欠缺效用Complaint against Post Office for loss of a speedpost item and ineffective investigationPost Office1995
1995/96Investigation Report政府當局在推行工商業污水附加費計劃前未有徵詢餐館業人士意見Lack of consultation on the introduction of the Trade Effluent Surcharge scheme to the restaurant tradeEnvironmental Protection Department1995
1994/95Investigation Report醫院管理局延緩簽發醫事報告Hospital Authority1995
1994/95Investigation Report投訴運輸署遲遲仍未遷移交通燈Transport Department1995
1994/95Investigation ReportDelay in relocating a traffic signal postTransport Department1995
1994/95Investigation ReportComplaint against RVD - delay in the issue of a rating noticeRating and Valuation Department1995
1994/95Investigation ReportComplaint against Immigration Department for refusal to disclose reasons for rejecting entry visa for a foreign domestic helperImmigration Department, Housing Department, Security Bureau1995
1994/95Investigation Report投訴人民入境事務處拒絕透露拒發外地家庭傭工入境簽證的理由Immigration Department, Housing Department1995
1994/95Investigation Report投訴差餉物業估價署遲遲才發出應課差餉租值通知書Rating and Valuation Department1995
1994/95Investigation Report投訴房屋署錯誤處理購買居者有其屋計劃單位申請Housing Department1995
1994/95Investigation Report投訴破產管理署不當延誤刊登撤銷接管令公告及無理要求繳付費用Complaint against the Official Receiver's Office for undue delay in gazetting an order to rescind a Receiving Order and unreasonable expectation of payment for expenses1995
1994/95Investigation Report投訴布政司署衛生福利科未有就興建基層健康護理中心及護養院進行充分諮詢Complaint against Health & Welfare Branch regarding insufficient consultation on the building of a primary health care centre and nursing homeHealth Bureau, Department of Health1995
1994/95Investigation Report投訴水務署因抄錯水錶徵收過高水費及無理拒絕退款Water Supplies Department1994-12
1993/94Investigation Report地政總署未能勘測失圖地段的界址Lands Department failure to survey the boundary of a missing lotLands Department1994
1993/94Investigation Report投訴房屋署錯誤處理投訴人購買居者有其屋單位的申請Mishandling of an application for the Home Ownership SchemeHousing Department1994
1993/94Investigation Report投訴運輸署就駕駛考試結果發出錯誤通知Transport Department1994
申诉专员公署简介讲座申请表
2010/11Direct Investigation水務署對水表及用戶帳目的管理Water Supplies Department
2022/23Recipients of Individual Awards Experience and ThoughtsAudit Authority, Immigration Department
Telephone Directory of Major Officers
主要人員電話簿
Enquiry Form
List of Delegates
查詢表格
2022/23趙慧賢女士 申訴專員
2022/23Arrangements in times of Tropical Cyclones or Rainstorms
2022/23热带气旋或暴雨警告信号发出时的安排
2022/23熱帶氣旋或暴雨警告信號發出時的安排
2023/24公職人員獎得獎者獲獎經歷和感受Drainage Services Department, Food and Environmental Hygiene Department, Home Affairs Department, Transport Department
2023/24公职人员奖得奖者获奖经历和感受Audit Authority, Immigration Department
Investigation Report投訴區域市政總署 - 食物衛生Complaint against RSD - food hygieneHong Kong Police Force